- Kyndryl (Tallahassee, FL)
- …+ Assist with device setup, configuration, and maintenance. + Escalate complex issues to higher- level support teams as needed. + Maintain accurate records of ... designated cities (list below under important notes). **Key Responsibilities:** + Provide ** Level 2 (L2) deskside support ** for laptops, desktops, and peripheral… more
- Federal Reserve Bank (Cleveland, OH)
- … of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, ... OH, Cincinnati, OH, or Pittsburgh, PA** **Organizational Expectations** **:** As a Cloud Support Engineer Senior you will provide a broad and experienced range of… more
- Dorman (Colmar, PA)
- …environment. The FSS intern is responsible for executing first & second level support diagnostics, troubleshooting basic issues and effectively escalating ... IT Field Support Intern Apply now " Date: Dec 28,...building to another, and speak and actively listen. Noise level is usually moderate. Education / Experience + Completion… more
- EMCOR Group (Mclean, VA)
- … support ticket needs, provide training and assistance and escalate and manage higher level support ticket needs within the team. Position will also help with ... are not able to resolve and help follow up on status + Address and support Level 1 Vista user needs with customer service focused attitude and demeanor + Manage… more
- GovCIO (St. Louis, MO)
- …Escalate complex problems: Report significant or recurring issues to Tier 2 or higher- level support teams. + Maintain systems and documentation: Install and ... **Overview** GovCIO is seeking a **Computer User Support Specialist (Shift 1)** to provide technical ...or help desk environment. + Current DoD 8570 IAT Level I certification (eg, A+, Network+, SSCP) + Knowledge… more
- Focus on the Family (Colorado Springs, CO)
- …prioritizes, resolves and/or escalates system issues for End User systems + Provides Executive Level support to C-Team members and Vice Presidents, and works as ... is meaningful, the culture is rewarding, and the purpose is eternal. The Technology Support Specialist II position exists to support the ministry objectives of… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …to users for troubleshooting common problems. * **Escalate complex issues** to second- level support or specialized teams, when necessary, via ticketing system. ... **Req ID:** RQ210707 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None… more
- Justworks (New York, NY)
- …our small business customers' employees via phone, email, or chat + Provide expert- level support to customers around Justworks' continually expanding product and ... Customer Support Advocate, Employees New York, New York Apply...+ Ensure proper triage, escalation, and effective resolution of higher- level issues and challenging customer interactions through escalation to… more
- Cornerstone onDemand (Little Rock, AR)
- The Advanced Technical Support Specialist delivers world-class, elite- level support experiences to our largest enterprise customers. In addition to resolving ... accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will ** + Provide proactive, high-touch… more
- Barnes & Noble (Westbury, NY)
- …will troubleshoot, efficiently diagnose, and resolve technical issues for the stores. The Support Technician provides first- level support for all calls and ... is required. * Escalate any store issues as necessary to the proper level of support . * Provide proper follow up of all unresolved issues regarding not only… more