- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …data bases PFBD CPC data base, PFBD SharePoint site . Assist in training lower- level Support Associates in the essential job functions, helping to constantly ... future duties and responsibilities:** Your future duties and responsibilities: The Support Associate Level III Spanish provides support to the Government… more
- EPS Corporation (Dahlgren, VA)
- …accurately within the help desk system. + Escalate complex issues to higher- level support teams when necessary, ensuring timely and effective resolution. ... Two (2) yearsof professional experience in Industry, Federal, orDoD Help Desk Support . + Proficiency withBMC Remedy,ServiceNow, or other enterprise- level help… more
- University of Kansas (Lawrence, KS)
- …update procedures and knowledgebase articles. 30% - Technician seniors provide high- level support to ensure start-to-finish technical implementation changes of ... or if it needs to be escalated to / researched by a higher- level KU IT technical support unit. Continuously look to improve current support and business… more
- Applied Research Solutions (Bedford, MA)
- …oversight. In this Advisory and Assistance Services (A&AS) role, you will provide expert- level support to Department of Defense (DoD) programs by assisting ... successful outcomes within established program/project guidelines (Program Office and Staff Level Support interface). The expected annual salary range: $128k… more
- US Courts (Tampa, FL)
- …and configuring hardware and software programs. Additionally, they will provide first- level support , maintain courtroom technology systems and assist with ... Summary The IT Support Supervisor performs first-line supervisory work related to...are not quickly resolved are escalated to the next level . Assist with internet access. Provide information and assistance… more
- Dorsey & Whitney LLP (Dallas, TX)
- …with Dorsey wiring protocol. - Install Cisco IP Phones and provide first level support and configuration. - Understand firm-wide escalation rules, procedures and ... Telecom and Network Services and A/V departments. - Provide Level I and II technical support for...- Provide Level I and II technical support for desktop operating system (Windows 10), computer hardware,… more
- Serco (Virginia Beach, VA)
- …and application workbook maintenance + Troubleshoot system outages and engage with program- level support personnel, base- level communications, and regional ... **Position Description** Are you a Network Support Technician looking for a place where you...transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change… more
- Zones LLC (Boston, MA)
- …position, and the duties and responsibilities may change without notice. * Provide expert- level support for macOS, Apple hardware (MacBook, iMac, etc.), and ... - 5:00 pm. On site. We are seeking a highly skilled and experienced Level 3 Mac Support Specialist to join our clients' IT team. This role is responsible for… more
- Johns Hopkins University (Baltimore, MD)
- …addition to the duties described above_ + Troubleshoot issues escalated by second- level support , including outbound communication with users to gather ... manage time effectively, and multitask. **Technical Skills & Expected Level of Proficiency** + Technical Support - Developing + LAN Support - Awareness… more
- State of Georgia (Fulton County, GA)
- …Exercises various latitudes of independent judgment. May administer or provide high level support for various projects, grants, contracts, implementation of ... + OR one (1) year of experience required at the lower level Busi Support Analyst 2 (GSP131). + Note: An equivalent combination of knowledge, education,… more