- OneMain Financial (New York, NY)
- …features and improve overall service quality. + Conduct user research and gather agent and customer feedback to continuously improve the product offering. + Develop ... closely with design teams to create intuitive and user-friendly customer and agent experiences across all channels. + Define, track and utilize performance metrics… more
- H&R Block (Folsom, CA)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day A Typical Day ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Review and complete accurate tax returns… more
- H&R Block (San Jose, CA)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Portland, OR)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns +...to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Grants Pass, OR)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns… more
- Percepta (Dearborn, MI)
- …connect with consumers through a social media application whether it is via phone, video chat , or online chat . Advanced Guides will teach and guide guests and ... with daily and monthly data pulls/reporting + Monitor the agent knowledgebase application (AAF) for changes to content and...values are the heartbeat of our organization, and we live , breathe, and play by them daily. At Percepta,… more
- Resideo (Aurora, IL)
- …Guru storm(R) platform features, including call flows, IVR, skills-based routing, agent profiles, queues, and reporting dashboards; Ensure proper user access ... or integration with CRMs like Salesforce). + Knowledge of omnichannel platforms ( chat , email, social media). + Strong analytical and troubleshooting skills +… more
- Walmart (Bentonville, AR)
- …customer and associate experiences across all engagement channels, including voice, chat , messaging, and emerging digital platforms. In this role, you will ... north star metrics and long-term success measures for platform performance, agent productivity, and customer experience. Platform Leadership + Lead product direction… more
- Concentrix (Montgomery, AL)
- …Knowledge management Customer Service workspace + Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing ... Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define...SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace)… more
- NuAxis Innovations (Washington, DC)
- …contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting. + Accept all methods of contact and ... to appropriate support organizations. **_Initial Telephone Call Handling:_** Provide live telephone support during Normal Working Hours. Accept Users' requests… more