- Truist (Raleigh, NC)
- …the following job description:** ** This position is office-centric ** The Technology Major Incident Management Engineer is responsible for overseeing, ... Specific activities may change from time to time. 1. Incident Management : Lead the incident ...management experience, with at least 3 years leading major incident response in the financial or… more
- Truist (Charlotte, NC)
- …(United States of America) **Please review the following job description:** The Technology Major Incident Management Lead Engineer is a critical leadership ... minimal disruption to business operations. The individual will oversee major incident resolution, drive continuous improvement, and...management experience, with at least 5 years leading major incident response in the financial sector… more
- Lincoln Financial (Radnor, PA)
- …support to the problem management process. * Participating in an on-call Major Incident Management rotation, including weekend support. **What we're ... are excited to bring on an Analyst of IT Incident and Problem Management to our team!...major Business technical incidents/problems, responsible for executing Critical Incident and Problem Management processes effectively. This… more
- ServiceNow, Inc. (Santa Clara, CA)
- …Saturday 5 pm to 1 am US Pacific Shift_** **This position reports to: Senior Manager, Major Incident Management ** The **Senior Major Incident ... you get to do in this role:** ** ** + Drive the ServiceNow Major Incident Management Process for critical customer situations. Coordinate with peer managers… more
- CVS Health (Lansing, MI)
- … production issues for the Production Management support team. + Lead major incident bridges, guiding resolver teams to achieve incident resolution ... , and other team members to plan and implement Incident , Problem, and Change management related process improvements, report service management metrics,… more
- JPMorgan Chase (Columbus, OH)
- …exceptional products and services. As a Major Incident Manager within our Major Incident Management (MIM) team, you will play a pivotal role in ... products you deliver to thrive. You will lead the management of Major Incidents with significant impact...a Technology Support III team member in Infrastructure Platform Incident Management , you will ensure the operational… more
- AbbVie (North Chicago, IL)
- …accountable for the global Incident Command Center (ICC). The role oversees Major Incident Management (MIM) services, a vital IT operation responsible ... in offering strategic leadership and comprehensive oversight of the IT incident management process. This role involves leading IT support services to bolster… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …members in troubleshooting, issue resolution, or escalation. + Ticket management and major incident management at an enterprise scale + Process ... evangelization of ITSM and its related processes: Service Desk, Incident Management , Request Fulfillment, Problem Management...errors and workarounds + Assisting with the handling of major incidents and identifying their root causes + End… more
- Burlington (Edgewater Park, NJ)
- …to optimize IT support operations. Key responsibilities include overseeing Incident Management , Major Incident Management , Service Request ... Life** **Service Delivery** **Service Desk Leadership & Operations** + 24/7 Major Incident Management : Ensure seamless coordination between on-site and… more
- Toyota (Plano, TX)
- …and driven Incident Response Manager to play a pivotal role in managing major incidents and leading incident /problem management efforts. In this role, ... actionable insights to leadership. + **Continuous Improvement:** Drive improvements in incident management processes, tools, and metrics, collaborating with… more
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