- Emory Healthcare/Emory University (Atlanta, GA)
- …and leadership programs + And more **Description** **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ITIL and ITSM ... practices. + Lead the activities required for effective and efficient operation of Major Incident Management within the ITSM tool. + Support the … more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... Demonstrable ability to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in managing Major… more
- Capgemini (Austin, TX)
- …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... Management processes; * Supports the effective operation of the Major Incident Management Process; * Ensures that stakeholder resources are appropriately… more
- Citigroup (Irving, TX)
- …on cyber incident response readiness and build a robust partnership. ** Major Incident Management :** + **_Orchestrate_** the coordination, communication, ... As the Business Command Center (BCC) Major Incident /Cyber Lead, you will play...lifecycle. + Drive incidents to successful resolution, ensuring overall incident management goals and milestones are achieved.… more
- General Dynamics Information Technology (Falls Church, VA)
- …to include but not limited to the incident management plan, major incident management plan, cybersecurity response plan. + Manage events/incidents ... AND PERSONAL IMPACT** + Support incident and problem management practices while conducting Major Incident handling responses for the DoDIN-A(NG) and… more
- Cognizant (Fort Mill, SC)
- …established SLAs. + Document detailed incident timelines and key milestones during Major Incidents. + Utilize incident management tools such as ... **Job Summary:** We are seeking an experienced and proactive Major Incident Manager with a minimum of...incidents. + Apply ITIL best practices and adhere to incident management procedures and protocols. + Organize… more
- CVS Health (Indianapolis, IN)
- …proactive focus, you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem ... service impact. **Reactive Problem Management :** + Join forces with major incident management in Root Cause Analysis (RCA) and corrective actions… more
- BJs Wholesale Club (Marlborough, MA)
- …metrics (MTTA, MTTR, FCR, abandon rate) with actionable insights. + Lead the major incident management function, including defining escalation paths, ... & Service Desk) + Oversee real‑time monitoring, incident triage, and major ‑ incident management ensuring MTTR and communications SLAs are met. + Maintain… more
- Burlington (Edgewater Park, NJ)
- …with a strong focus on Incident Management , Request Fulfillment, Problem Management , Major Incident Management , and Service Catalog optimization. ... the execution of Incident , Request for Service, Problem, and Major Incident Management processes, ensuring timely resolution and root cause analysis.… more
- Amentum (Huntsville, AL)
- …gates (approvals, testing, monitoring, comms) and verify post change health. ** Incident & Major Incident Management ** * Own P1/P2 Major Incident ... leadership role * Must have demonstrated command of ITIL 4 practices ( incident / major incident , problem, change, release, service level,… more