- University of Washington (Seattle, WA)
- …initiatives for service delivery and support. ** Incident Management and Major Incident Management :** + Optimize fulfillment and incident ... data within frameworks like the Common Service Data Model (CSDM). + Lead major incident management , including identifying and facilitating major … more
- Element Materials Technology (Blue Ash, OH)
- …teams (internal and external) follow the IT Global + Technology Incident and Major Incident Management Processes for every incident and ensure ... to and coordinates resources in the event of a Major Incident supporting the Major ...and improves reporting capabilities and contributes regular reports to management on compliance with SLA objectives. + Contribute to… more
- Eliassen Group (Columbus, OH)
- …shifts to maintain current information. + Facilitate incident calls and support major incident management to address high-priority tickets efficiently. + ... will be responsible for incident and problem management , providing oversight of major incidents, and...monitoring of critical processes and provide change enablement and incident management support. + Utilize various industry-standard… more
- TEKsystems (Columbus, OH)
- …scheduled change calls. ++When incidents occur: -Facilitate incident calls. -Support major incident management . -Shift focus between monitoring, ... team who is responsible for providing oversite of all Major Incidents, significantly impacting P2 Incidents, and Problem (Root...of these specific critical processes and change enablement and incident management support. Start of Shift: -Log… more
- LA Care Health Plan (Los Angeles, CA)
- …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
- Takeda Pharmaceuticals (Bannockburn, IL)
- …documentation to streamline cloud operations and drive efficiency; lead and support Major Incident Management (MIM) processes, ensuring swift resolution ... bottlenecks and application issues in production environments; lead and support Major Incident Management (MIM) processes, troubleshooting complex… more
- Children's Mercy Kansas City (Kansas City, MO)
- …interface with core IT Infrastructure processes, such as Problem, Change, Incident , Major Incident , or Knowledge Management . The Service Management ... beyond the walls of our hospital. Overview The Service Management Analyst supports IT Service Management (ITSM)...basis. * Facilitate the Change Advisory Board. * Facilitate major incident conference bridges, accurately identifying and… more
- Children's Mercy Kansas City (Kansas City, MO)
- …interface with core IT Infrastructure processes, such as Problem, Change, Incident , Major Incident , or Knowledge Management . The Service Management ... the lives of children beyond the walls of our hospital. Overview The Service Management Analyst supports IT Service Management (ITSM) processes and services that… more
- Bank of America (Kennesaw, GA)
- …and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations. *Assess monitoring for ... major production triage efforts and work with problem management in the identification of root cause of highly...* Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling… more
- Zurich NA (Schaumburg, IL)
- …standards and policies. + Engage and represent Group Application Development and Maintenance(GADM) in major incident management and problem management . + ... communication and restoration of services in response to a major outage or disaster, as well as setting up...Facilitate GADM communications to the business (eg Incident alerts, change freezes etc.). + Manage internal and… more