- Cayuse Holdings (Dover, DE)
- …technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- Bank of America (Charlotte, NC)
- …and failure scenario modelling and diagnosis with Problem Manager root causes for major incident /problem management investigations We are seeking a highly ... smart test reporting. + Champion reliability and stability by guiding incident response practices, postmortem reviews, and service-level objectives (SLOs) tracking.… more
- Toyota (Plano, TX)
- …expertise to Development/Engineering and Operations **What** **you'll** **be doing** + Participate in Major Incident Management calls and help in resolution ... for issues that need resolution at L4 level. + Participate in Problem Management in attaining countermeasures to avoid incident recurrence. + Provide Operations… more
- ICW Group (San Diego, CA)
- …performance, issue resolution, and continuous improvement efforts to senior leadership. + Manages major incident and problem management efforts to ensure ... and follows best practices. Establishes, refines, and enforces ITSM processes ( incident , problem, change, release, configuration management , etc.) in line… more
- US Tech Solutions (Canton, MA)
- …support as needed. + Process IT Global Event Notifications and support ITIL major incident /problem management . + Participate in department meetings and ... network diagnostics, and customer service while ensuring adherence to ITIL Incident Management standards. **Key Responsibilities:** + Respond to calls,… more
- Bell Partners (Raleigh, NC)
- …that all changes are logged, evaluated, and implemented with minimal disruption to services. + Major Incident Management : Lead the response to major IT ... with SEC RIA regulations and NIST or CIS standards. + Risk Management : Identify potential compliance risks and develop mitigation strategies to address them.… more
- Generac Power Systems (Waukesha, WI)
- …Operations Center: This group provides 24x7x365 L1 support for customer and enterprise major incident management + Enterprise Service Delivery Center: this ... Global CIO at Generac Power Systems. He/She is charged with overseeing major program initiatives, driving governance and communication plans, and driving operational… more
- Toyota (Plano, TX)
- …direction focus + Operational Communication **What** **you'll** **be doing** + Participate in Major Incident Management calls and help interpreting complex ... Manager primary responsibility is to work with the **National Manager, Application Management Services (AMS) Operations** on vendor management , budget … more
- NiSource (Canonsburg, PA)
- …with security, disaster recovery, acceptable use, data retention and other areas* Lead major incident management and service requests* Maintain CMDB and ... collaboration services. This role will lead the planning, execution, and management of NiSource's cloud migration to include strategy, assessment of existing… more
- Leidos (Camp Springs, MD)
- **Description** The Leidos Digital Modernization Sector has an opening for a ** Major Incident Response (MIR) Specialist** is part of a team responsible for ... active Secret clearance to start. **Primary Responsibilities** + Identify major IT incidents and events based on reporting from...Service Desk or from staff observation and triage the incident and run it to completion. + Pull in… more