- Mass Markets (Garden City, GA)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... implement QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Dignity Health (Rancho Cordova, CA)
- …an expectation of regular travel to offices throughout California.** **Position Summary:** The Manager , Contact Center is expected to provide visionary ... center 's administrative, operational and support requirements. The Manager , Contact Center has a...standards. Takes ownership of and appropriate action to improve contact center performance. - Oversees quality… more
- Baystate Health (Holyoke, MA)
- …and concerns. Reporting to the Director of Ambulatory Nursing and The Contact Center Director, the Clinical Nurse Manager serves as the nursing expert for ... quality and safety, and home to our Call Center . **Baystate's Call Center ** , located in...team members who in our ** Contact Call Center ** **The RN Clinical Manager ** is responsible… more
- NTT America, Inc. (Chicago, IL)
- …all performance and SLA goals and fosters a quality driven culture. The Contact Center Manager is responsible for: + Monitor dashboards, workloads, ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...customer relations and maintain the highest standards of ethics, quality and service. + Provide professional, customer centric service… more
- Deloitte (Houston, TX)
- …who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream ... the transformation, focusing on the strategy, design, and oversight of next generation contact center platforms across an enterprise of over 5,000 agents. This… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
- Biomat USA, Inc. (Odessa, TX)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- DXC Technology (Nashville, TN)
- …our customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager ** + Oversees the day-to-day ... staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources....support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
- Three Saints Bay (Martinsburg, WV)
- **Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Quality Technology Services, LLC (Phoenix, AZ)
- …QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The ** Quality Assurance Program Manager ** (QAM) is primarily responsible for ... leading the development and implementation of data center construction project-specific quality programs in alignment...us know the nature of your request and your contact information. It's exhilarating to find yourself at a… more