- EchoStar (Englewood, CO)
- …Transformation (CXT) department is seeking a driven, analytically-minded Senior Product Manager to lead the evolution of our conversational analytics and customer ... insights platform. CXT's mission is to deliver a five-star...five-star care experience by leveraging AI to surface actionable insights from voice interactions at scale. In this role… more
- UNUM (Columbia, SC)
- …team. Help us help others, and join Team Unum today! **General Summary:** The CX Manager is responsible for leading cross-functional teams through the execution ... key strategic investments that increase customer satisfaction, loyalty and advocacy. The CX Manager ensures that strategic experiences are actively managed and… more
- Coinbase (Boise, ID)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a team of analytics ... engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support....CX leaders by identifying risks, opportunities, and strategic insights . *What we look for in you* * 7+… more
- UNUM (Baton Rouge, LA)
- …Help us help others, and join Team Unum today! **General Summary:** The Senior CX Manager is responsible for leading cross-functional teams through the execution ... implementation of experiences that reduce friction in key strategic investments. The Senior CX Manager ensures that experiences are actively managed and assessed… more
- Acuity Brands (Atlanta, GA)
- …**Position Summary & Location** We're looking for a seasoned Customer Experience ( CX ) leader with deep expertise in post-shipment service operations and warranty ... reimagine how we serve, listen to, and learn from our customers-transforming our CX function into a vital feedback engine that protects future customers, improves… more
- Amazon (New York, NY)
- …of exclusive content which positions us well for the long-term. As a Principal Product Manager - Tech, Ad CX , you will lead the charge in defining, inventing ... responsibilities - Set a global product vision for Ad CX - Launch high impact products and services that...Launch high impact products and services that enhance Ad CX and drive business success with advertisers - Manage… more
- NRG Energy, Inc. (UT)
- …across the enterprise and build trusting relationships with our customers. This Program Manager will lead a single program or multiple programs within our CX ... to develop a roadmap to resolve these issues. Share insights in PPT and Tableau, pull big data with.... Assist in reviewing customer data, determining root causes, CX gap solutions, and recommendations to the business .… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- Qualtrics (Seattle, WA)
- …over 5,000 people across the globe who think that's work worth doing. **Product Marketing Manager , CX ** **Why We Have This Role** AI is massively changing the ... AI-based solutions. We are seeking an experienced and strategic Product Marketing Manager to drive an evolution in our go-to-market strategy, positioning, and… more
- Robert Half The Creative Group (El Segundo, CA)
- …deep understanding of subscription customer behavior, and the ability to translate insights into actions that increase satisfaction, loyalty, and lifetime value. You ... identify and resolve service friction points. Cross-Functional Collaboration + Align CX efforts with marketing campaigns, product launches, and promotional activity.… more