- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... managers supporting each function. + Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem , Change,… more
- ITW (Carol Stream, IL)
- …to customer satisfaction drivers such as response time, first-time-fix rates, parts availability and Field Service Engineer knowledge and professionalism . ... 2021, with nearly 45,000 employees worldwide. **Responsibilities:** . Manage the Field Service Team ensuring the company's processes and procedures are complied with… more
- Securitas Security Services USA, Inc. (Pensacola, FL)
- …expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service . The Security Field Service Manager plays a ... overseeing guarding operations across multiple sites, ensuring exceptional security service delivery while fostering a professional and motivated team environment.… more
- TEKsystems (Washington, DC)
- … disruptions and restoring services. Creates alerts and notifications based on service availability . Creates policies and procedures for performing monitoring ... data to support decisions across ITIL processes (configuration, event, capacity, availability , demand, incident, event, and problem management) and perform… more
- IBM (Lowell, MA)
- …skills that contribute to client satisfaction. Partner with other support teams and service units to provide seamless problem resolution that lead to delightful ... with external systems. Demonstrated communication skills. Analytical thinking, structured problem -solving techniques. Strong positive customer service attitude… more
- ADP (Alpharetta, GA)
- **ADP is hiring a Principal Product Manager (Salesforce Service Cloud)** + _Are you inspired by transformation and making an impact on the lives of millions of ... you a technologist first and foremost who approaches every problem wearing that hat while going out of your...product managers, and others to support the delivery of service technology initiatives. You'll also be accountable for something… more
- Capgemini (Scottsdale, AZ)
- **Job Title** : Service Management Consulting Manager **Location** : Scottsdale, Arizona **Travel** : 25% **Key Responsibilities** : * Cloud Architecture & ... and CloudFormation. o Monitor and troubleshoot cloud infrastructure performance and availability . * Application Development & Deployment: o Develop and deploy… more
- Danaher Corporation (Marlborough, MA)
- …Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Manager IT Service East Americas is ... for this individual to support the Global Director, IT Service by effectively leading a team of technical professionals...lifecycle and core processes such as incident, change, and problem management. SCIEX, a Danaher operating company, offers a… more
- WestRock Company (Conway, AR)
- Customer Service Representative / Account Manager The opportunity: The Customer Service position requires knowledge of company\u2019s products, processes, ... client relationships that provide significant input to production planning and service strategies * Organize pre-production meetings for new customers, products, &… more
- Natural Grocers (Denver, CO)
- …+ Proven analytical, problem solving and decision-making skills + Excellent customer service skills and a passion for the Natural foods industry. + Show interest ... by an Operations and Leadership expert (the SMART Program Manager ) in preparation for moving into a Store ...are excelling at. + Instilling the Importance of Customer Service :One of our biggest differentiators is the customer … more