- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …to ensure effective troubleshooting, solution delivery, and customer service. + Uses ITSM platforms (eg, ServiceNow ) to manage service lifecycles; ITIL-based ... **Description** The IT Service Desk Manager is responsible for leading the daily operations...+ End-User Training + Upgrades & Patch Management + ServiceNow or similar ITSM platforms + Familiarity… more
- Cognizant (Houston, TX)
- …dashboards in JIRA to support operational efficiency and transparency. . Leverage ** ServiceNow (SNOW)** for ITSM processes, including ticket management, service ... **Job Title: Service Delivery Manager ** **Job Location- Onsite- Houston, Texas, USA** We...and workflow management (critical requirement). . Hands-on experience with ** ServiceNow (SNOW)** or similar ITSM platforms. .… more
- Kiewit (Omaha, NE)
- …for all things support, spanning IT, HR, Business, and beyond. As the KSD Manager , you will lead a cross-functional help desk team dedicated to one-touch resolution, ... improvements that allow customers to resolve issues independently through the KSD ServiceNow portal. + Optimize Routing & Smart Triage: Design and oversee… more
- SAIC (Washington, DC)
- …(FAA ISC). SAIC leads the way to provide customer-centric IT Service Management ( ITSM ) focused on improving service, and leveraging processes and strategies with an ... on timely IT services and support. **Responsibilities:** + Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities,… more
- St. Luke's Health System (Boise, ID)
- … Manager to join our Enterprise Service Management (ESM) team with the ServiceNow Platform. The Senior IHT Process Manager is responsible for the strategic ... of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology Infrastructure Library...to staff as a team leader or a supervising manager of direct reports. + Performs other duties as… more
- Cognizant (Anchorage, AK)
- …. Own incident, problem, change, and knowledge management processes, leveraging ServiceNow / ITSM and CMDB. . Lead service-level reviews, reporting, and ... large managed-services leadership. . Proven expertise in SLA/XLA management, ITSM ( ServiceNow /CMDB), and transition/knowledge transfer orchestration. .… more
- J&J Family of Companies (Raritan, NJ)
- …**Job Description:** We are seeking a multifaceted and innovative **Senior Manager , Process & AI Automation, Application Reliability** to spearhead our efforts ... cross-sector service. You'll work hands-on with Application Reliability service managers, ITSM process owners, process users and platform engineers to uncover… more
- Quality Technology Services, LLC (Suwanee, GA)
- The ** Manager , Enterprise IT - OSC** will lead a team of Enterprise IT engineers responsible for delivering exceptional 24x7 support to employees across global ... in compliance with organizational policies. . Oversee ticket management in the ITSM system, ensuring timely resolution and proper escalation to Tier-2 support. .… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a hybrid ... Operations Center, utilizing enterprise monitoring tools (eg, Oracle Enterprise Manager , Splunk, SolarWinds) to proactively identify and resolve issues before… more
- CACI International (Oklahoma City, OK)
- …+ An active DoD Secret or higher clearance + CompTIA Security+ Experience with ITSM Tools, ie ServiceNow + Experience working in the Department of Defense ... Enterprise Service Desk Manager Job Category: Information Technology Time Type: Full...+ Overseas the delivery of customer-centric IT Service Management ( ITSM ) to a globally dispersed customer. + Provide coaching… more