- Teleperformance USA (Warren, MI)
- …AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center ... activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data** + **Serve as** **communication** **point between the Command… more
- Houston Methodist (Houston, TX)
- …Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout the greater Houston area. ... nursing assessments, assisting with exams and treatment and maintenance of medical records, this position assists in coaching and mentoring department staff… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... for internal employees, two years of experience in a call center operation + One year of...flagship academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout… more
- Houston Methodist (Katy, TX)
- …reporting and support for contact center operations. This position monitors call volume trends, agent performance, and schedule adherence to ensure optimal ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...flagship academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center ... working with EPIC Cadence in a practice or Access Center environment. * Experience within a large hospital or...& ability to multitask and prioritize. * Proficient in Medical Terminology and HIPAA * Excellent MS Office skills… more
- Houston Methodist (Houston, TX)
- …nursing assessments, assisting with exams and treatment and maintenance of medical records, this position assists in coaching and mentoring department staff ... patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- RWJBarnabas Health (New Brunswick, NJ)
- …not limited to all Microsoft applications and hospital EMR + Able to meet the agent productivity standards as set by Transfer Center Leadership + Ability to ... Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility...this position must be proficient in running ABOUT's Transfer Center technology, Five9 phone systems with call … more
- University of Miami (Medley, FL)
- …being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering ... and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of registration documentation, etc.)....at the Miller School of Medicine. As an academic medical center , we are proud to serve… more