- Mass Markets (Wichita, KS)
- …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting… more
- Mass Markets (Wichita, KS)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (IN)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Las Cruces, NM)
- …local, on-site position and requires employees to report to work at our Jacksonville contact center . To be considered for this role, you must complete a ... + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and...experience is a plus + Experience working in a contact center environment is a plus. +… more
- Mass Markets (Wichita, KS)
- …of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible ... of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and… more
- Amazon (Atlanta, GA)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect...compensation package, in addition to a full range of medical , financial, and/or other benefits. For more information, please… more
- Amazon (Dallas, TX)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect...compensation package, in addition to a full range of medical , financial, and/or other benefits. For more information, please… more
- Teleperformance USA (Warren, MI)
- …main point** **of contact for shared /linked information between the Command Center , Traffic Desks and Operations** + **Responsible for all aspects of Command ... + **Paid Training** + **Competitive Wages** + **Full Benefits ( Medical , Dental, Vision, 401k and more)** + **Paid Time...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Houston Methodist (Katy, TX)
- …Analyst position is responsible for providing real-time intraday reporting and support for contact center operations. This position monitors call volume trends, ... planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +...flagship academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout… more
- UnityPoint Health (Rock Island, IL)
- …Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, ... a customer service call center environment. + A minimum of 2 years' medical billing experience. Preferred: + Data entry skill level- minimum of 40-50 words per… more