- Amgen (Thousand Oaks, CA)
- …**Good-to-Have Skills** + Experience developing and managing systems related to medical publications management, customer service and call center , and ... us and transform the lives of patients while transforming your career. ** Medical Data and Analytics Product Owner (Senior Manager, Information Systems)** **Live**… more
- Bassett Healthcare (Cooperstown, NY)
- …optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant III serves as the first point of contact for patients ... includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the… more
- Under Armour, Inc. (Boston, MA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- BioLife Plasma Services (Chicago, IL)
- …: + Develop and implement strategies to drive operational efficiencies within the contact center to increase call containment through self-service and reduce ... average handle time for live agents + Analyze contact center workflows and implement process improvements to reduce costs and enhance service quality. + Oversee… more
- Blue KC (Kansas City, MO)
- …Dental, and ACA plans. The ideal candidate will also play a key role in agent and call center training, develop and execute commercial age-in strategies, and ... issues that leads to improved sales productivity and efficiency in the broker channel. ** Agent & Call Center Training Support:** + Develop and deliver training… more
- CGI Technologies and Solutions, Inc. (Philadelphia, PA)
- …HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will-call counters. At the Information Station, ensure appointment is ... skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information.… more
- The Walt Disney Company (Rancho Mirage, CA)
- …experience for home buyers. This role will serve as a point of contact for purchasers from contract to closing, ensuring a seamless home-buying journey while ... the individual will provide administrative and customer support for a Sales Agent , contributing to licensed activities to ensure compliance with real estate… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …furthering our organizational vision; be the leading academic health science center in transforming health and healing through education, discovery, prevention and ... provide optimal patient and family-centered care. + Is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the… more
- University of Maryland, Baltimore (Baltimore, MD)
- …program sites: the Kaufman Cancer Center at University of Maryland Upper Chesapeake Medical Center in Bel Air, MD (UM-UCMC) and the Radiation Oncology ... patient care facility is at the University of Maryland Medical Center in downtown Baltimore, within the...the life-threatening health effects of a radioactive or nuclear agent . Research within PRO is focused on bridging the… more
- UGI Corporation (Charlotte, NC)
- …Customer Engagement Services (CES) Training Nesting Coach specializes in supporting new contact center agents during their critical transition from classroom ... guidance. * Create personalized development plans based on each agent 's strengths and growth areas. * Assist with troubleshooting...* Serve as a bridge between formal training and contact center management. * Evaluate employee performance,… more