- Henry Ford Health System (Wyandotte, MI)
- …Shift:8:00 AM - 4:30 PM General Summary: Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center , on a broader ... keeping up to date on all communications/changes within the Contact Center + Acts as a training...Michigan and Flint region locations now part of our team , Henry Ford's care is available in 13 hospitals… more
- Zelis (NJ)
- …interests that shape who you are. Position Overview Zelis is seeking a Cloud Contact Center & Unified Communications Engineer to own, enhance, and optimize our ... serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions...the primary engineer and internal expert on NICE CXOne Contact Center and Microsoft Teams Voice platforms.… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...and CHAT across all market segments. By joining our team , you'll be joining a Bank that believes that… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- US Tech Solutions (Phoenix, AZ)
- …work independently in a remote setting while maintaining strong collaboration with a global team . + Proficiency with contact center software, CRM systems, ... contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate...also be responsible for leading and developing a high-performing team dedicated to efficient and accurate patient registration, scheduling,… more
- Cognizant (Charlotte, NC)
- **Process Excellence Lead / Contact Center Transformation (Remote)** **Position Description:** Our Healthcare Intuitive Operations and Automation (IOA) team ... with business leaders, operations teams, and technology partners to reimagine contact center experiences, streamline service delivery, and implement modern… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business Execution Consultant) to support tactical testing coordination for ... testing (UAT) across multiple teams as part of our Contact Center as a Service (CCaaS) platform...efficiency, and customer experience + Collaborate and consult with team leaders in developing project plans, policies and procedures… more
- Resideo (Louisville, KY)
- We are seeking a skilled and detail-oriented Platform Administrator of Contact Center Tools & Technology within our Customer Experience Organization. This role ... on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This...Knowledge Sharing:** Provide technical guidance and training to agents, team leads, and other admins; Maintain up-to-date platform documentation,… more
- University of Virginia (Charlottesville, VA)
- …keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound ... appropriate information * Simple scheduling * Adheres to the service line Contact Center metric standards **MINIMUM REQUIREMENTS** Education: High School… more