- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point of contact (phone, email or chat) to remedy… more
- WSP USA (Los Angeles, CA)
- …and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer ... security controls in accordance with NIST Cybersecurity Framework and ISO 27001 standards ** Service Desk Leadership** + Lead, manage, and improve core IT… more
- WellSpan Health (York, PA)
- …data centers in accordance with established procedures. Working directly with IT Operations, Network Services, Service Desk , Office of Production Quality, ... products such as wiring, cabling, power, fire suppression, environmental controls and monitoring . Provides administrative and technical support in the monitoring … more
- Huntington Ingalls Industries (Fort Meade, MD)
- …Shadowing and Integration + Shadow experienced analysts on day shift + Hands-on service request handling + Real-time fleet health monitoring Week 10: ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- IT Concepts (Louisville, KY)
- …and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support ... and Operations Monitoring contract across the United States. The VA is...may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for… more
- Quality Technology Services, LLC (Suwanee, GA)
- …with OSC engineers **Basic Qualifications:** + 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person + Associate's ... The **Operations Service Center Network Analyst (Technical Customer...queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident… more
- Aveanna Healthcare (Atlanta, GA)
- …employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong technical skills and ... End User Computing is a result-driven leader responsible for monitoring and supervising a team of technicians to achieve...systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and… more
- Synergy ECP (Columbia, MD)
- …operations, monitoring and problem resolution for all of the client/server/storage/ network devices, mobile devices, etc. Provides Tier I (Help Desk ) ... operations, monitoring and problem resolution for all of the client/server/storage/ network devices, mobile devices, etc. + Provide support for the escalation and… more
- Epsilon, Inc (Alexandria, VA)
- …technical expertise or incident documentation is required + Address urgent requests for service and assume the duties of any team member as required. + Coordinate ... queue management and team assignments to ensure timely resolution and maintain service level agreements + Oversee budget compliance and workforce optimization by … more
- Synergy ECP (Columbia, MD)
- …operations, monitoring and problem resolution for all of the client/server/storage/ network devices, mobile devices, etc. Provides Tier I (Help Desk ) ... operations, monitoring and problem resolution for all of the client/server/storage/ network devices, mobile devices, etc. + Provide support for the escalation and… more