- Bank of America (Jersey City, NJ)
- …to work in a team environment with a consistent process oriented methodology + NICE Platform Suite- Call recording and Analytics + Understanding/experience ... Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey **To proceed with your application, you must be at least 18 years of age.**… more
- Motion Recruitment Partners (Pleasanton, CA)
- …and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call ... Experience** + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in...with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge… more
- Citigroup (Irving, TX)
- …PCF, OpenShift, Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology ... **Job Family:** Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible… more
- Chewy (Richardson, TX)
- …scalable and maintainable technical solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), ... technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911),… more
- Trinity Health (Syracuse, NY)
- …Center + Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) ** Nice to Have:** + Cisco Expressway + Cisco ... Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + Support Cisco… more
- TD Bank (New York, NY)
- …or product management in financial services. + Strong technical knowledge of voice recording platforms (eg, NICE , Verint), SIP/VoIP, Cisco CUCM, turrets, and ... details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Capgemini (Shelton, CT)
- …end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution. **Key responsibilities:** * Provide ... voice-based phone service. * Using basic solve processes, validating the issue, recording critical details in ticketing system, using Knowledge Base articles * Use… more
- Santander US (Austin, TX)
- …as any new functionality. Activate high volume messaging triggers. Support lightboard, call recording , performance monitoring and dialer systems. * Utilize ... support of consumer operations, specifically: to oversee the day-to-day call flow operations of the CSC, Collections, Santander Assist...No Certifications listed for this job. **It Would Be Nice For You To Have:** Established work history or… more
- Coinbase (Charlotte, NC)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more