- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- Huntington Ingalls Industries (Newport News, VA)
- …lines and planes, measuring in-process hull circularities, measuring and recording critical ship's dimensions and supporting production by providing profiles ... Test. Must be able to work all assigned shift. ** Nice to Have** High school graduate or equivalent preferred....to from this e-mail address. Additionally, you may also call **###** for assistance. Press #2 for Newport News… more
- MUFG (New York, NY)
- …and Flow + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Metro Nashville Government (Nashville, TN)
- …routine to complex setup, installation, and configuration of 911 Intrado Phone and NICE Recording systems to include deploying new software releases and ... + Provide onsite technical support of Intrado 911 Phone system and NICE Recording system; advance troubleshooting of software, preventive maintenance of… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator. + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...You are comfortable working out of hours and/or on call to support our mission critical technologies + You… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. * Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- State of Michigan (Dimondale, MI)
- …Excellent verbal and written communication skills are essential. Experience with call monitoring and recording software. Position Location: This position ... BMC Helix or another IT ticketing system. 07 Do you have experience with NICE or other Call Monitoring Software? + Yes + No 08 How many years' experience do you… more
- Coinbase (Austin, TX)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
