- Bank of America (Jersey City, NJ)
- …to work in a team environment with a consistent process oriented methodology + NICE Platform Suite- Call recording and Analytics + Understanding/experience ... Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey **To proceed with your application, you must be at least 18 years of age.**… more
- Bank of America (Pennington, NJ)
- …years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions, NICE Platform Suite- Call ... Software Engineer - Call Recording and Speech Analytics Pennington, New Jersey **To proceed with your application, you must be at least 18 years of age.**… more
- Motion Recruitment Partners (Pleasanton, CA)
- …and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call ... Experience** + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in...with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge… more
- AIG (Jersey City, NJ)
- …and support. + Strong experience of Genesys Cloud. + Prior experience of Avaya CM and NICE call recording solutions preferred. + Able to develop self and ... others through coaching, contributing to team success, continuously learning and sharing knowledge. + Demonstrate ability to formally present technical material related to design governance and metrics based initiatives. + Able to interact with vendors to… more
- Chewy (Richardson, TX)
- …scalable and maintainable technical solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), ... technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911),… more
- Trinity Health (Syracuse, NY)
- …Center + Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) ** Nice to Have:** + Cisco Expressway + Cisco ... Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + Support Cisco… more
- TD Bank (New York, NY)
- …or product management in financial services. + Strong technical knowledge of voice recording platforms (eg, NICE , Verint), SIP/VoIP, Cisco CUCM, turrets, and ... details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Guidehouse (Bethesda, MD)
- …measure heart function and flow, including manual segmentation of images and data recording and reporting + Perform post-processing and image analysis of CT, X-ray, ... year of employment + Must be able to provide on- call support + If the candidate is called back...of employment through NIH provided programs **What Would Be Nice To Have** **:** + Communicate and work within… more