- LEGOLAND (Carlsbad, CA)
- …and presentation. + Manage and monitor property management systems, task management tools, and night audit processes. + Serve as the primary liaison for resort ... as required. + Partner with the Revenue Manager on night audit accuracy, revenue reporting, and billing...guest feedback, surveys, and online reviews to drive service excellence. + Resolve guest issues with… more
- NBC Universal (Orlando, FL)
- …resort's brand and service culture. The Manager will oversee areas including Guest check-in/check-out, reservations, night audit , and front desk support ... role leads the front office team in delivering exceptional Guest service , ensuring smooth day-to-day operations, and...Office operations including but not limited to check-in/check-out, reservations, night audit , and special Guest … more
- Omni Hotels (Austin, TX)
- …nightly. + Handling Express checkouts ensuring their completion. + Completion of third shift Night Audit checklist. + Balancing of daily postings and revenue. + ... World's Best Awards 2024 To oversee and coordinate all night time front desk and audit functions,...our Medallia scores. + Maintain Four Diamond Standards of guest service + Proper phone etiquette; answering… more
- Omni Hotels (Louisville, KY)
- …(front office, housekeeping, security, etc.) meet Omni Standards during the overnight shift. + Night Audit Leadership + Perform and assist with Night ... Prevention, Housekeeping, and Rooms, as well as with the night staff to deliver superior service to...+ At least 1 year of Front Office or Guest Service experience, or completion of the… more
- Marriott (Aspen, CO)
- …Club Services operations, to include, concierge, bell staff, transportation, valet, night audit , and PBX/communications. Assists in managing the execution ... motivation, empowerment, teamwork, continuous improvement and a passion for providing service . * Understands employee and guest satisfaction results and… more
- Omni Hotels (Los Angeles, CA)
- …managers on a continuing basis. Especially the communication with Night Audit each evening/morning. + Handle all guest complaints maintaining a satisfactory ... closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency....provide feedback to Front Office associates to provide excellent guest service . + Act as manager on… more
- Omni Hotels (Hilton Head Island, SC)
- …Uphold service standards at all times. Qualifications + + Assist with all night audit paperwork. + Complete the full overnight checklist. + Print folios for ... the significance of Medallia guest satisfaction scores. + Demonstrate knowledge of all Moments of Service across PBX, Guest Services, and Front Desk. +… more
- Marriott (Arlington, VA)
- …and ensuring completion of assigned shift checklist and other duties. * Understands night audit procedures and being able to comprehend and utilize reports ... Customer Service ** * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking… more
- Marriott (Lexington, KY)
- …supplies. -Review daily Front Office work and activity reports generated by Night Audit . -Review Front Office log book and Guest Request log on a daily ... select sell guidelines and implement appropriate restrictions. -Supervise the Night Audit function and monitor the House...Desk Department on their role in contributing to the guest service scores. -Monitor all VIP's, special… more
- IHG (Savannah, GA)
- …5 nights per week and will fill in for extra days or vacation as needed. Night Audit shifts are 11pm-7am. Once trained, this person will be expected to work ... require additional monitoring or follow-up. + Respond appropriately to guest complaints. Make appropriate service recovery gestures...**What we offer** This position pays $18.04/hr for the Night Audit shifts. We will give you… more