- IHG (Nashville, TN)
- **Front Office Manager** **Job Overview** Oversee the hotel operations for the day and night shift to ensure guest service standards are met and that ... functions. **Qualifications and Requirements** Some college and three years guest service / hotel experience, or an...and /or experience. Must have full knowledge of the guest service / night audit functions and… more
- NBC Universal (Orlando, FL)
- …brand and service culture. The Manager will oversee areas including Guest check-in/check-out, reservations, night audit, and front desk support while driving ... role leads the front office team in delivering exceptional Guest service , ensuring smooth day-to-day operations, and...hotel departments to create a seamless and memorable Guest experience from arrival to departure. JOB RESPONSIBILITIES +… more
- Omni Hotels (Fort Lauderdale, FL)
- …to access partner websites, and verify rate details. + Deliver personalized, memorable guest experiences using the Power of One service philosophy. + Actively ... Location Fort Lauderdale Hotel Opening in Fall 2025, Omni Fort Lauderdale...requests and concerns promptly, using effective follow-up and the service recovery process. + Understand Select Guest ,… more
- Omni Hotels (Oklahoma City, OK)
- …in the Omni LID program. Previous leadership experience in an upscale, full service hotel environment is required. Strong understanding of front office ... Night 's Rest policy + To appropriately protect confidential guest information and guest room key access...guest complaints maintaining a satisfactory impression with the guest . + Effectively engage in the service … more
- Omni Hotels (Fort Lauderdale, FL)
- …and handle all guest complaints maintaining a satisfactory impression with the guest . + Effectively engage in the service recovery process, handling all ... Opera according to direction of management. + Communicate all hotel , guest , and group information to associates...and trained staff that continually strives for personalized, quality service and the creation of memorable guest … more
- Omni Hotels (Fort Lauderdale, FL)
- …with the Director of HR in a leadership role supporting financial objectives, guest service , and company culture through strategic planning and development of ... quality, and profitability. To oversee and coordinate all nighttime hotel and night audit functions, ensure all...appearance, attitude, and performance. + Must have a strong guest service background. + Must be computer… more
- Omni Hotels (Austin, TX)
- …a professional business appearance, attitude, and performance. + Prior guest service and problem solving experience required, preferably hotel front office ... and policies. + To be a main liaison between guest and the hotel during Overnight Hours....our Medallia scores. + Maintain Four Diamond Standards of guest service + Proper phone etiquette; answering… more
- Omni Hotels (Los Angeles, CA)
- …Marketing Programs of company and hotel . + Effectively engage in the service recovery process, handling all guest concerns efficiently and to the ... provide feedback to Front Office associates to provide excellent guest service . + Act as manager on...(2) years' front office and supervisory experience in a full- service hotel required. + Must have a… more
- Marriott (Arlington, VA)
- …& Guest Services Operations **Location** Renaissance Arlington Capital View Hotel , 2800 South Potomac Ave, Arlington, Virginia, United States, 22202VIEW ON MAP ... Customer Service ** * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking… more
- Omni Hotels (Corpus Christi, TX)
- …The main purpose of the Rooms Controller is to coordinate and organize the hotel 's guest room inventory and act as a liaison between the Housekeeping, ... working for a company with a reputation for exceptional service . We embody a culture of respect, gratitude and...Hotel associates. + Assists with promoting the Select Guest Program. + Approaches all encounters with guests and… more