• IT Help Desk Lead

    Sargent & Lundy (Chicago, IL)
    …our data infrastructure and support analytics initiatives. Role Overview The IT Help Desk Lead is responsible for overseeing daily operations of the IT ... Team Leadership & Operations + Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback. + Schedule and manage… more
    Sargent & Lundy (10/10/25)
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  • Senior Help Desk Technician

    Spectrum Comm Inc (Falls Church, VA)
    …facility in Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations , and ensures timely resolution of ... Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government… more
    Spectrum Comm Inc (09/22/25)
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  • Help Desk Technician - TS/SCI

    General Dynamics Information Technology (Chantilly, VA)
    …NEED TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. Must possess appropriate and ... None **Job Family:** Technical Support Services **Skills:** Active Directory (AD), Help Desk Support,Technical Support **Certifications:** Security CE +… more
    General Dynamics Information Technology (08/08/25)
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  • Project Manager - Technical Support Services/…

    St. George Tanaq Corporation (Washington, DC)
    …and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support via phone, live ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA) Job Type Full-time… more
    St. George Tanaq Corporation (08/20/25)
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  • Enterprise Help Desk Tier 1 Manager

    Leidos (Lorton, VA)
    …requires a broad skill set including experience leading projects, managing people, supporting Help Desk operations , collaboration across all customers and ... we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to...with our customers and MSS teams, supporting both MSS operations and our customers through customer experience, user experience,… more
    Leidos (10/03/25)
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  • Help Desk Level 1 Representative

    City of New York (New York, NY)
    …Desk Level 1 Representative will serve as the "front-line" of the FISA-OPA Help Desk operations , providing caller assistance and problem management ... Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general… more
    City of New York (08/13/25)
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  • Service Desk Incident Manager

    Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
    …environments. Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported… more
    Black Bear Technology Solutions, LLC (08/23/25)
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  • Mid-Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
    ASM Research, An Accenture Federal Services Company (10/13/25)
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  • Media Operations Manager

    NBC Universal (Englewood Cliffs, NJ)
    …for Closed Caption creation, editing and converting. + Experience supporting customer workflows through operations team and/or help desk . + Able to take on ... 2025, subject to the satisfaction of customary conditions. Responsibilities: The Media Operations , Operations & Technology group is responsible for prepping… more
    NBC Universal (09/12/25)
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  • Helpdesk Manager SME

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    …highly collaborative team to deliver state-of-the-art capabilities. The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ... duties and responsibilities:** * Team Management: o Supervising, training, and mentoring help desk staff. o Managing schedules, performance, and workload… more
    CGI Technologies and Solutions, Inc. (09/06/25)
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