- Burroughs (Elmhurst, IL)
- …complex problems* Work desk location is part of collaborative space with other support representativesKnowledge, Skills and Abilities: Behavioral Requirements: * ... Sr. Technical Support Representative Technical Support Elmhurst, IL...support emails from Field Service Technicians and various other departments within the Burroughs organization.* Document call information… more
- Institute of Electrical and Electronics Engineers (Piscataway, NJ)
- …that come in through Oracle Service Cloud Escalate cases through Jira and other support applications and correspond with various vendors and stakeholders ... in through Oracle Service Cloud Escalate cases through Jira and other support applications and correspond with various vendors and stakeholders Recognize and… more
- ServiceNow, Inc. (Orlando, FL)
- …and creating efficient workflows to keep up with workload + Mentoring & coaching other Support engineers + Perform Case quality Checks to ensure cases are ... do in this role:** ** ** The Senior Technical Support Engineer will be responsible for managing and resolving... engineers in need of assistance on complex issues. Other duties and responsibilities of the Senior Technical … more
- Signature Aviation (Orlando, FL)
- …a vendor ecosystem for Managed Service Providers (MSPs), ticketing system providers, and other support -related services to support global operations. + ... The Director of End User Support & Services is a critical leadership role...notice. + Travel: May be required to travel to other locations up to 10% of the time. With… more
- Wells Fargo (San Diego, CA)
- …service inquiries/escalations from FAs, CAs, branches, the back office, clients, and other Support Center Operational associates + Have responsibility for all ... identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building… more
- Amazon (New York, NY)
- …eliminate regressions and improve quality and efficiency - Collaborate cross-functionally across other support and engineering teams to resolve issues and ... one destination for e-commerce advertising anywhere in the world. The DSP Support Engineering team supports DSP customers across a wide variety of technologies… more
- Amazon (Arlington, VA)
- …eliminate regressions and improve quality and efficiency - Collaborate cross-functionally across other support and engineering teams to resolve issues and ... ability to invent on top of our solutions and to interoperate well with other advertising technology providers; both internal and external. The PubTech Support … more
- Citigroup (New York, NY)
- …with clear, articulate, and highly assertive communication. + Effectively share information with other support team members and with other technology teams, ... The Fixed Income Rates production management group provides direct support to a diverse set of trading desk all...issues prior to them occurring, coordinate and work with other teams to ensure they are addressed. + Create… more
- IBM (San Jose, CA)
- …improvement. * Develop and execute strategic and operating plans, working hand in hand with other support leaders. * Contribute to the direction of support ... as point-of-contact for escalated issues to ensure appropriate response and focus of support teams * Manage the hiring, development, and retention of technical … more
- Sysco (Houston, TX)
- …incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. + ... or hardware. + Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are… more