- Mass Markets (Killeen, TX)
- …and efficiency + Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate ... PowerPoint) + Familiarity withWindows operating systems + Strongproblem-solving, conflict resolution , and troubleshooting skills + Reliable, punctual, and motivated… more
- Mass Markets (Savannah, GA)
- …with a strong work ethic + Excellent organization, problem-solving, and conflict resolution skills + Customer-first mindset: empathetic, patient , and responsive ... professionalism and empathy + Troubleshoot customer issues and strive for first-call resolution + Escalate unresolved or complex issues to the appropriate staff or… more
- Mass Markets (Savannah, GA)
- …Resolve product, process, and basic technical inquiries while aiming forfirst-contact resolution + Identify customer needs and offerrelevant product or service ... + Excellentwritten and verbal communication skills + Strongproblem-solving, conflict resolution , and troubleshootingabilities + Ability to type20+ WPMand navigate… more
- Mass Markets (Wichita, KS)
- …issues, and follow up with customers + Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient , and responsive + ... professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer… more
- Mass Markets (Wichita, KS)
- …with strong time management + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused: empathetic, patient , and responsive + ... Escalate customer dissatisfaction when necessary + Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF… more
- Mass Markets (SD)
- …You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult ... and follow up on customer issues + An aptitude for conflict resolution , problem solving, and negotiation + Must be customer service oriented (empathetic,… more
- TEKsystems (Brevard, NC)
- …documentation and orders * Complete insurance verification to determine patient 's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if ... if not request the new carrier is entered * Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and… more
- TEKsystems (Cary, NC)
- …appropriate or routes calls to the appropriate staff to ensure prompt resolution /customer satisfaction. + Update concise progress notes to ensure other roles within ... insurance information and provide copies of invoices upon request. + Answer patient questions and concerns during refill scheduling and transfer to the clinical… more
- Mass Markets (Pembroke, GA)
- …troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented ... (empathetic, responsive, patient , and conscientious) + Ability to multi-task, stay focused and self-manage + Strong team orientation and customer focus + The ability… more
- Mass Markets (San Antonio, TX)
- …updates, and product knowledge. + Meet performance goals including first-call resolution and customer satisfaction. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A ... (20Mbps+ download speed) for remote roles. + Customer-first mindset: empathetic, patient , and solution-oriented. + Ability to multitask, self-manage, and thrive in… more