- Zeiders Enterprises, Inc (Woodbridge, VA)
- …a system to track operational and performance metrics within the call center . + Analyze data to identify trends, inefficiencies, and areas for improvement. ... + Conduct quality assurance activities to evaluate call center effectiveness and adherence to performance standards.... standards. + Prepare and present reports on call center metrics using data analysis and visualization… more
- Transdev (New Carrollton, MD)
- …regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits and ... performance reports by collecting and analyzing call agents' data . + Evaluates individual performance reviews and...team results and objectives. + Maintains and improves call center operations by monitoring system performance… more
- University of Michigan (Ann Arbor, MI)
- …+ Strong interpersonal communication skills. + Demonstrated knowledge proficiency utilizing current data center and monitoring technology and applications ... and tier 3 issues and systems at multiple ITS Data Center , network, and telecommunications locations across...but are not limited to: + Creating, publishing, and monitoring team work schedules across all shifts to ensure… more
- Teleperformance USA (Warren, MI)
- … data repository systems for specific data , experience in real time monitoring and workforce call center tools** + **Needs to be an assertive individual ... activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data ** + **Serve as** **communication** **point between the Command… more
- Amazon (Herndon, VA)
- …Operations Center . The Facility Operations Center is responsible for 24X7 monitoring of the data center 's physical infrastructure. This team will ... Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data ...uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best… more
- Ross Stores, Inc. (Dublin, CA)
- …to optimize GSOC processes and enhance operational capabilities\. Leverage feedback and performance data to drive continuous improvement and adapt to evolving ... development for our teams\. **GENERAL PURPOSE:** The Ross Investigative and Safety Center \(RISC\), located at our Dublin, CA Corporate Campus, is a… more
- Veterans Affairs, Veterans Health Administration (Salem, OR)
- …and emergent Mobile Vet Center deployment. Responsible for the Vet Center 's resource and fiscal management, monitoring control points, developing the annual ... levels who work in multiple locations (Vet Centers, Vet Center Outstations and Community Access Points) and in communities...implements solutions that result in efficient operations and uses data to manage workload, quality, performance and… more
- Bank of America (Scranton, PA)
- …and identifies areas of improvement and growth to the overall process, identifying data , metrics, and key performance indicators to measure process effectiveness ... teammates' physical, emotional, and financial wellness, recognizing and rewarding performance , and how we make an impact in the...About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring … more
- Veterans Affairs, Veterans Health Administration (Salem, OR)
- …and emergent Mobile Vet Center deployment. Responsible for the Vet Center 's resource and fiscal management, monitoring control points, developing the annual ... services provided to eligible individuals within the designated Vet Center Service Area (VSA). The VSA is a geographic...implements solutions that result in efficient operations and uses data to manage workload, quality, performance and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …hour shifts Position LocationLaurel Position Summary Information General Summary TheControl Center Operatoris responsible for monitoring pressures, flows, and ... Position Information Functional TitleControl Center Operator Recruitment Category TypeStandard Functional CategoryProduction GradeGS.10 FLSA StatusNon-Exempt… more