- Fair Haven Community Health Care (New Haven, CT)
- … Center Training Guide to ensure efficiency. + Implement tools and processes (eg, call monitoring , audits,) to evaluate staff and enhance the patient experience. ... or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. + Monitor call and...data, and phone system analytics. + Monitor call and scheduling workflows for accuracy, protocol adherence, and… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve complex and… more
- Henry Ford Health System (Troy, MI)
- …and control all workflow activities in the Provider Inquiry Department (which includes phone monitoring , scheduling staff & adjudicating the phone queue ... GENERAL SUMMARY: To supervise, organize and coordinate the Provider Inquiry Call Center. To maximize service levels through scheduling, floor management, coaching… more
- City of New York (New York, NY)
- …Bureau of Customer Services Call Center software (ie Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make adjustments as needed. ... $4.5 billion in revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the selected… more
- Molina Healthcare (Tampa, FL)
- …processes involved with Medicare Stars and Pharmacy quality operations. * Ensures that average phone call handle time, average speed to answer, and average hold ... prescription drug products, dosage forms and usage. * Experience designing, implementing, monitoring , and evaluating metrics that measure call center agent… more
- Family Resource Home Care (Olympia, WA)
- …your branches service areas. Lead Caregiver Pay Rate: $23.75 hourly Schedule: ON CALL Friday-Monday (F, Sat, Sun, Mon) Day shifts only! Locations Needed for On- ... Call Caregivers: + Shelton/Tumwater area + Olympia/Yelm area Why...never work without having someone available to answer the phone should you need something. Our branch staff, Customer… more
- WellSpan Health (York, PA)
- …Functions:** + Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by ... Protected Health Information (PII) and follows HIPPA guidelines. + Uses computerized phone management software to route incoming and outgoing calls using multiple… more
- Atlantic Health System (Florham Park, NJ)
- Atlantic Health System, is seeking a per-diem Medical Dispatcher I ( Call Taker) to work for Ambulance part of Atlantic Health System. The Atlantic Mobile Health ... communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging… more
- American Humane (Austin, TX)
- …to production location. + Local, national and/or international travel will be required on- call , sometimes on short notice. + Monitoring of production work can ... Humane Society's renowned No Animals Were Harmed(R) program has multiple On- Call opportunities available with training. The organization is seeking individuals with… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** ** Call Center/Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** ** Call Center/Help Desk Technician III** to ... peripherals. + End-User desktop support, mobile device support, email support, phone support, etc. + A+,Network+ or Security+ certificaiton preferred. + Demonstrated… more
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