- BAE Systems (Sterling, VA)
- …ensure proper operation, including recommended patches and updates. You'll also provide problem management services remotely to track and resolve user problems, ... years of experience in IT service management , with a focus on problem management and incident resolution + Strong analytical and problem -solving skills +… more
- First Horizon Bank (Memphis, TN)
- …incident response, and driving continuous improvement. **Responsibilities:** + **Incident and Problem Management :** Serve as a senior escalation point for ... to join our dynamic team. The ideal candidate will possess exceptional problem -solving abilities and a strong background in managing complex network infrastructures.… more
- IBM (Tucson, AZ)
- …requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM ... Subject Matter Experts (SME). The candidate must have Problem Determination/ Problem Source Identification (PD/PSI) experience. The candidate will communicate… more
- Truist (Atlanta, GA)
- …querying and dashboarding. + One to one work with teammates, teams, help desk, problem management and others to resolve issues or implement new policy or ... environments. + This includes incident, request and change control tickets, problem ticket response/resolution within ticket SLA, Zscaler support tickets, block and… more
- CIBC (New York, NY)
- …Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management . Manage major incidents in collaboration with CIBC's ... be an asset. + Experience with ITIL, including an incident, problem , and change management tool like ServiceNow. Experience with software testing and issue … more
- Fiserv (Omaha, NE)
- …framework implementation and lifecycle practices. + 2+ years of experience in incident and problem management processes. + 4+ years of experience in change and ... and operational resilience. **What you'll do:** + Lead end-to-end service management processes (incident, problem , change, request) to ensure high-quality… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …teams to work on issues escalated to Tier 2. + Adhere to the defined incident management , problem management , change management , release management , ... Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific… more
- Applied Materials (Austin, TX)
- …Keystore, F5, Azure Key Vault. + Working knowledge of ITIL framework (Incident, Change, Problem Management ). + Prior experience with service management tools ... platforms (eg, DigiCert, Keyfactor, Venafi). + Implement certificate lifecycle management (CLM) processes including issuance, renewal, revocation, and automation. +… more
- J&J Family of Companies (IN)
- …Escalation Management , Fact-Based Decision Making, Performance Measurement, Problem Management , Process Improvements, Technical Credibility **The anticipated ... and ability to manage and motivate as a leader + Project management and problem -solving skills + Genuine interest in ongoing professional development of self +… more
- Oracle (Annapolis, MD)
- … process in a production IT Environment and IT Operations. 7. Good understanding of Problem Management , Change Management and Event Management processes. ... IT administration in complex corporate environments + Strong with Project Management playbooks, methodologies and experience with tracking and reporting metrics +… more