- Mastercard (New York, NY)
- …under pressure. * Experience with ITIL processes, especially Incident and Problem Management . * Outstanding communication and coordination skills. * ... leadership, operations, customer care). * Escalate critical issues to executive management as needed. * Coordinate external communications (eg, customer updates,… more
- Portland General Electric (Portland, OR)
- …testing, and maintenance activities as part of the agile development lifecycle. ** Problem Management (PBMG)** : Investigates problems in systems, processes, and ... cloud environments, following DevOps practices and CI/CD pipelines. **Incident Management (USUP)** : Identifies, registers, and categorizes incidents. Gathers… more
- Ensono (Columbia, SC)
- …Responsible for Incident Management , Request Fulfillment, Change Management , Event Management , and Problem Management for all client environments + ... all levels of the organization + Understanding of large-scale network capacity management and modeling. + Proactively monitor client network performance to assess… more
- Mass Markets (Wichita, KS)
- …software inventory in real-time + On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. + Coordinate ... level of support personnel for issues he/she cannot individually resolve. + Problem recognition, research, isolation, resolution, and follow-up for all computers and… more
- Guidehouse (Lewisville, TX)
- …deliverables, and controls. + Knowledge of the ITIL process framework - Incident Management , Problem Management , Change Management and Service ... administration and deployments. + Experience with proposal & RFP management tools. + Strong analytical, problem -solving skills....& RFP management tools. + Strong analytical, problem -solving skills. + Ability to work effectively in a… more
- CACI International (Hampton, VA)
- …between geographically separated teams * Providing continuous process improvement through incident management and problem management * Serves as a ... Management (ITSM) principles and processes to all groups interacting with Incident, Problem , Change, and Configuration Management as part of the AF-DCGS… more
- PNC (Naples, FL)
- …Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures **Work Experience** ... * Track project milestones, identify delays or risks, and escalate issues to management when necessary. * Support clients during their scheduled go-live, ensuring a… more
- PSEG Long Island (Bethpage, NY)
- …includes developing, administering and executing preventive maintenance programs, overseeing problem management , performing root cause analysis and corrective ... policies, best practices and branch standards. + Working with IT staff and management , and cloud technology vendors to plan, design, build, implement, and support… more
- PNC (Linda, CA)
- …Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures **Work Experience** ... for our members by providing exceptional customer service and account management . From pre-approval through terminal deployment and initial transactions, you will… more
- PSEG Long Island (Bethpage, NY)
- …includes developing, administering and executing preventive maintenance programs, overseeing problem management , performing root cause analysis and corrective ... and manage mailbox stores and distribution groups + Support implementation and management of security policies, alerts, reports, and audits + Manage and control… more