- ManpowerGroup (Indianapolis, IN)
- **We are seeking an experienced Sr. IT Service Desk Manager to join our team. In this role, you will be responsible for overseeing the delivery of IT support ... levels, and aligning business objectives. The Sr. IT Service Desk Manager will create...all offices leveraging the ITIL framework for Incident Management, Problem Management, Change Management, Service Request Management,… more
- ERCOT (Taylor, TX)
- …or disaster recovery event, including simulated events + Acts as the vendor relationship manager for service desk operations and mobile device management ... industry today and in the future. **JOB SUMMARY** Serves as the liaison for service desk operations and mobile device management managed services providers to… more
- Georgia Systems Operations (Tucker, GA)
- …Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer ... Responsible for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of superior… more
- Excelsior Orthopaedics Group (Amherst, NY)
- Job Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient ... and innovative every day. + Manage the daily operations of the IT Service Desk , including team member scheduling, ticket management, and quality assurance.… more
- TekSynap (Washington, DC)
- …and external stakeholders. + Relevant certifications (eg, ITIL, HDI, CompTIA A+, Certified Help Desk Manager (CHDM) **Overview** We are seeking a IT Help Desk ... by resolving issues promptly and handling user inquiries, incidents, and service requests efficiently. + Problem -Solving:Analyzes technical problems to provide… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... Must have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** ... and technician issues and will interface with the Program Manager to drive process improvement and service ...and problem management + Provide Tier II service desk support for end-user PC, server,… more
- IT1 (Tempe, AZ)
- …solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team. iT1 has been ... the most talented engineers in the country. The IT Service Desk Manager is centered...with team members and customers + Contribute to escalated problem resolution by giving in-person, hands-on support to end… more
- Marriott (Miami, FL)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more