- CACI International (Chantilly, VA)
- …improve service delivery, infrastructure management , and conduct proactive problem and incident management * Works with the ITSM Process Leads and Customer ... Senior Service Performance Management Analyst Job Category: Information Technology Time Type:...This includes active analysis of the traditional ITSM Event, Incident , Request, Problem, Knowledge, Change, Configuration, and Release processes.… more
- JPMorgan Chase (Chicago, IL)
- …and trends to anticipate and solve incident , problem, and change management in support of full stack technology systems, applications, or infrastructure. ... before they impact customers. + Performs essential day-to-day duties around Incident , Problem (RCA), Change Event (monitoring/alerting) management . + Supports… more
- Cisco (San Francisco, CA)
- …put together plans for how to make it happen using Agile Methodologies. + Support the sprint management process, and be an excellent communicator with peers, ... Continuous Integration/Continuous Development (CI/CD) and testing technologies, and providing DevOps support for production services in our cloud infrastructure.… more
- JPMorgan Chase (Chicago, IL)
- …and trends to anticipate and solve incident , problem, and change management in support of full stack technology systems, applications, or infrastructure. ... before they impact customers. + Performs essential day-to-day duties around Incident , Problem (RCA), Change Event (monitoring/alerting) management . + Supports… more
- Citigroup (Jacksonville, FL)
- …with major incidents on critical systems. **The Role performs the following functions:** ** Incident Management :** _End to End ownership of Incidents and drive ... We'll enable growth and progress together. The Big Data Support Engineer accomplishes results through the management ...Experience: + **6 - 8 years of strong Application production support or Engineering development experience in… more
- System One (Ashburn, VA)
- …possess strong leadership skills to guide cross-functional teams. Key Responsibilities 24x7x365 API Support Management : Lead and manage the Level 2 support ... a seasoned Technical Delivery Manager to oversee our client's Level 2 API support operations within a high-stakes, 24x7x365 production environment. This role is… more
- PNC (Farmers Branch, TX)
- …team supporting PNC's enterprise-grade middleware platforms. As a key player in IT Production Support , you'll drive incident resolution, platform stability, ... document, and improve workflows, policies, and procedures for streamlined incident response and knowledge transfer. * Support ...objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC… more
- GovCIO (Topeka, KS)
- …shift 3:00PM-11:30PM** **3rd shift 11:00pm -7:30AM** **Responsibilities** + Provide day-to-day incident and deployment support of multiple server operating ... monitoring and tuning, and capacity planning + Provide day-to-day incident and deployment support of middle tier...Follows the appropriate quality assurance program chosen by USPS Management + Provides on-site system or application support… more
- PSEG Long Island (Bethpage, NY)
- …access restrictions associated with changes to the information system. Configuration Management Specialist will establish and support automated mechanisms to ... consistent with Infrastructure specifications, client requirements and corporate policies. * Support implementation and management of security policies, alerts,… more
- Paramount (Hauppauge, NY)
- …to operational standards. Advance critical service-impacting incidents to Paramount management promptly and accurately, following incident response protocols. ... identify and resolve system failures under pressure. Collaborate with Paramount's L1L3 support tiers for incident resolution, while contributing to documentation… more