• Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Honolulu, HI)
    … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes...experience. + Professional Certifications or License + 8+ years of experience… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
    - Related Jobs

  • Director, Consult Partner - Contact…

    Kyndryl (Atlanta, GA)
    …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
    Kyndryl (07/29/25)
    - Related Jobs

  • Experienced Contact Center…

    Mass Markets (Las Cruces, NM)
    …work in a professional , fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and achieve ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
    Mass Markets (07/25/25)
    - Related Jobs

  • Patient Call Center Representative

    Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
    …gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications, ... eligibility, payment options and screening for eligibility. + Proactively contact patients to follow up on missed appointments, or...GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare… more
    Texas Tech University Health Sciences Center - El Paso (08/01/25)
    - Related Jobs

  • Associate Manager, Contact Center

    Banner Health (Phoenix, AZ)
    …Required Banner is seeking a Call Center Associate Manager for their ** Contact Center ** department. You will be responsible for coordinating the functions of ... service operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or experience… more
    Banner Health (07/02/25)
    - Related Jobs

  • Contact Center Sales Team Lead

    TruGreen (Rochester Hills, MI)
    …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales… more
    TruGreen (08/02/25)
    - Related Jobs

  • Senior Member Service Representative…

    United States Senate Federal Credit Union (Staunton, VA)
    …assists in the daily activities involved in the operation of the retail branch and/or contact center . Serves as an ambassador of USSFCU by espousing our "Better ... to our motto of "better together." + Is honest, professional , authentic, and genuine in creating relationships that are...asked to assist at other branches and/or support the contact center depending on staffing needs. +… more
    United States Senate Federal Credit Union (07/09/25)
    - Related Jobs

  • KYC Contact Center Proficiency Coach…

    Bank of America (Addison, TX)
    KYC Contact Center Proficiency Coach - Consumer AML Ops - Bilingual Spanish Required Addison, Texas **To proceed with your application, you must be at least 18 ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Addison/KYC- Contact - Center -Proficiency-Coach Consumer-AML-Ops Bilingual-Spanish-Required\_25029610) **Job Description:** At Bank… more
    Bank of America (07/25/25)
    - Related Jobs

  • Sr. Delivery Consultant - Connect, Amazon Connect…

    Amazon (Arlington, VA)
    …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
    Amazon (05/14/25)
    - Related Jobs

  • Experienced Call Center Operations…

    Mass Markets (Garden City, GA)
    …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting… more
    Mass Markets (06/04/25)
    - Related Jobs