- Kyndryl (Tallahassee, FL)
- …complex consulting engagement *Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references ... **Operational Excellence:** *Achieve individual and team utilization targets *Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People *Lead by… more
- Insight Global (Kansas City, MO)
- …and escalation trends. * Track and improve customer satisfaction and Net Promoter Score (NPS). * Deliver operational dashboards and analytics for CIO and ... executive review. * Provide regular CIO updates on service delivery health, risks, and improvements. Vendor & Tool Management * Oversee vendor relationships, contracts, escalations, and billing reconciliation. * Lead evaluation, negotiation, and onboarding of… more
- Two95 International Inc. (Philadelphia, PA)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our… more
- Intuit (Mountain View, CA)
- …+ Familiarity with customer success metrics and operational KPIs such as Net Promoter Score (NPS), Average Handle Time (AHT), First Contact Resolution (FCR), and ... agent utilization. + Ability to formulate data-backed strategies that will drive step-function growth for the business as well as increase customer benefit. + Solid communication skills: Demonstrated ability to explain complex technical issues to both… more
- Comcast (Philadelphia, PA)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers,… more
- Comcast (Philadelphia, PA)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our… more
- Leap (New York, NY)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting ... relationships. + Demonstrate strong organizational and time-management skills , consistently completing tasks and meeting deadlines with efficiency and precision. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering… more
- Jabil (Florence, KY)
- …employee engagement initiatives, and building a comprehensive EE Index & Net Promoter Score guides for divisional and functional leaders. Location This role will ... be based on-site at our Florence, KY facility. What Will You Do?. Oversee compiling and providing initial insights of Divisional & Functional EEE dashboards. Affect cultural change across the organization to deliver team member satisfaction. Review and analyze… more
- Leap (New York, NY)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. + Task ... Management: Demonstrate efficiency and reliability in completing tasks accurately and on time. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across… more
- Comcast (Laurel, MD)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers,… more