- FirstEnergy (Akron, OH)
- …large-scale, multi-channel contact centers. + Strong knowledge of workforce management, quality assurance , and performance metrics. + Experience with customer ... execute strategic vision for the customer contact centers to improve service quality , efficiency, and customer satisfaction. + Drive transformative change on a… more
- TD Bank (Greenville, SC)
- …key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of process ... potential risks and ensures escalation of key risks to appropriate areas and/or executive review with business executive findings and action plans to mitigate… more
- US Coast Guard (Martinsburg, WV)
- …reassignments, awards, training, and discipline are completed in a timely manner, meet quality assurance criteria, and are submitted in accordance with OPM, ... for civilian over-time and compensatory-time funds, civilian cash awards, quality step increase allocations, professional liability insurance, and the civilian… more
- TD Bank (Mount Laurel, NJ)
- …and risk-based support to US Fraud, Insider and Conduct risk for testing and quality assurance and have responsibility for Risk and Board Committee reporting. ... and/or the integration of cross functional processes + Typically deals with senior/ executive management + Focuses on longer-range planning for functional area (eg 12… more
- ICF (Reston, VA)
- …and batch loading techniques. + Conduct data profiling, transformation, and quality assurance on structured, semi-structured, and unstructured data. + ... science and ML Ops workflows, ensuring it meets the quality and format requirements for modeling. + Help monitor...extensible use cases + Meet with government employees at executive levels, platform stakeholders, and vendor partners. + Work… more
- Commander, Navy Installations (Honolulu, HI)
- …areas to ensure supervision and accountability measures are implemented. Conducts quality assurance checks on classroom/activity records Ensures specialized ... actions and supports the CYP Director in order to assure quality related to selection, assignments, training, promotions, disciplinary actions, and recognition… more
- UPMC (Pittsburgh, PA)
- …are compliant with process requirements. + Assist with the design and implement Quality Assurance Program targeting goals, not only accuracy and efficiency, but ... and promote a positive customer service environment. + Monitor department's productivity, quality and outcomes to support overall department goal of lowering cost… more
- Baylor Scott & White Health (Dallas, TX)
- …Joint Commission, Centers for Medicare and Medicaid (CMS), National Committee for Quality Assurance (NCQA), Health Insurance Portability and Accountability Act ... Baylor Scott and White Health Plan (BWSHP) and Baylor Scott and White Quality Alliance (QA), collectively known as the "Coverage" system. This includes Health Plan… more
- City of New York (New York, NY)
- …workforce. - Resolve legal issues involving forensic analysis in OCME laboratories, quality assurance , laboratory protocols, and the retention of forensic ... of adversity - Excellence: Achieve and maintain the highest quality - Service: Innovate to meet evolving needs Under...to meet evolving needs Under the direction of the Executive Agency Attorney, with latitude for independent judgment and… more
- State of Connecticut, Department of Administrative Services (Torrington, CT)
- …and retention of department or discipline staff; + Ensures compliance with quality assurance findings and recommendations; + Promotes cultural diversity in ... DMHAS initiatives . + As a member of WCMHN Executive Committee, actively participate in the development and implementation...+ Collaborate with the Network QI Director to monitor quality data reports, ensure adherence to billing requirements and… more