- NTT DATA North America (Oklahoma City, OK)
- …Pass a background check with Education check and employment verification check. ** Remote Working and Technology Requirements** To work remote , individuals must ... NTT DATA will provide a computer and headset for remote work. 2. Employees are responsible for the care...Issue Tracking** 1. Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.… more
- NTT DATA North America (Chicago, IL)
- …based on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an office setting, ... Pass a background check with Education check and employment verification check. ** Remote Working and Technology Requirements** To work remote , individuals must… more
- NTT DATA North America (Chicago, IL)
- …is 2 N. LaSalle St. in downtown Chicago. + A Voice CSR may opt for a 100% remote working arrangement if they comply with the following: + Meet all of the Remote ... results as outlined within The CARE Framework. + The remote status of the assignment can end at any...Issue Tracking** 1. Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.… more
- State of Michigan (Lansing, MI)
- …Director of Field Operations. The employee may be assigned to act as an embedded agent assigned to a local law enforcement agency, an Institutional Parole Agent , ... enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote -work options that can help give the flexibility you need. The State of… more
- NTT America, Inc. (Wichita, KS)
- …(rotating) 8:00 am to 12:00 pm (Central Time) could also be required ** Remote Working and Technology Requirements** To work remote , individuals must meet ... NTT DATA will provide a computer and headset for remote work. + Employees are responsible for the care...Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.… more
- TEKsystems (Hanover, MD)
- …CCaaS space, and recommend innovative solutions to enhance the customer and agent experience. Ensure the scalability, reliability, and security of the CCaaS ... the integration of AI technologies to enhance customer interactions and agent productivity, including natural language processing (NLP), machine learning, speech… more
- Pegasystems (Tampa, FL)
- …Customer Service Job Category: Pre-Sales Consulting Location: US - Florida - Remote **Meet Our Team:** TheSenior Customer Service Specialist Solutions Consultant is ... as interaction management, omnichannel engagement, selfservice, AIpowered automation, and agent desktop experiences. **What You'll Do at Pega:** Client Engagement… more
- Kyndryl (New York, NY)
- …with key hyperscaler and ecosystem partners, helping clients transform both the agent and customer experience using modern Contact Center technology. What You'll Do ... knowledge/ experience of automation solutions such as conversational AI and agent assist + 5+years experienceof partnering with Microsoft, including driving joint… more
- Humana (Montgomery, AL)
- …prompt/knowledge management, and secure data integrations. Demonstrated depth in agent orchestration (tools/function calling, planning, memory, multi agent ... that scale reliably. **Preferred Qualifications Agentic AI Skills** + Agent orchestration: planning, tool/function calling + Long/short-term memory and context… more
- Wolters Kluwer (Coppell, TX)
- …schedule from our local office (2 days in office, 3 days remote ). **Responsibilities:** + Own product-level architecture for audit applications, including diagrams, ... + Proven ability to execute POCs and spikes across storage, search, agent workflows, and APIs; measure/report latency, cost, and robustness. . **Preferred… more