- Coinbase (Sacramento, CA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- ServiceNow, Inc. (Austin, TX)
- …our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their ... outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers...JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working… more
- Coinbase (Charlotte, NC)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- First National Bank of Omaha (Omaha, NE)
- …how it fits into our organization's success.** **Summary of the Job:** Facilitates Customer Care forecasting and reporting with primary focus on the upcoming 90 days ... skill to determine appropriate business needs are met for resource allocation, customer and employee experience, and training. + Accountable for reporting needs and… more
- Guardian Life (Holmdel, NJ)
- …Implement plan to engage customers, reducing unnecessary calls and improving customer self- service adoption metrics. + Collaborator Interaction: Engage with ... Ability to understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong problem-solving, critical… more
- Wolters Kluwer (Coppell, TX)
- …(AKS, Key Vault, Blob/ADLS, App Gateway, Monitor/Log Analytics). + **AI/Agents:** Foundry Agent Service / MAF; Azure AI Search. + **Storage:** S3-compatible ... our local office (2 days in office, 3 days remote ). **Responsibilities:** + Own product-level architecture for audit applications,...ms at 3x data scale. + Achieve reliability goals: service SLO of 99.9% monthly; DR RPO/RTO ≤ 15… more
- Wayfair (Boston, MA)
- … customer service challenges into scalable, AI-driven tools that boost agent efficiency and elevate customer satisfaction. Success in this role requires ... to design and deploy innovative AI solutions for Wayfair's Customer Service team. In this role, you...business needs into technical solutions that integrate smoothly into agent workflows. + Develop key success metrics and build… more
- Koniag Government Services (Alexandria, VA)
- …Effective communication skills and motivation to serve the general public with exceptional customer service at all times **Required** + Retired federal employee ... alternate work site) + Adherence to contract requirements + Remote communication with supervisory chain + Adherence to government...+ High motivation to serve the public with exceptional customer service + Computer knowledge and ability… more
- The Hartford (Scottsdale, AZ)
- …aggregates etc.) + Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company + Careful adherence to ... for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center...experience a plus + College Degree preferred + Strong Customer Service orientation and Relationship Building skills… more
- ARAMARK (Gustavus, AK)
- …Requisition #: 620262 Location: Gustavus, AK, US, 99826 Career Area: Retail + Customer Service Description: **Job Description** We are looking for a friendly ... and detail-oriented **Front Desk Agent ** to join our team at Glacier Bay Lodge...beauty of the park. This position involves providing excellent customer service , managing reservations, and addressing guest… more