- NTT America, Inc. (Plano, TX)
- … agent downtime. Consistent availability is critical to business operations. + Remote employees must adhere to all technical support procedures and protocols. ... , **Power BI** , **Power Automate** , **Power Virtual Agent ** , **Power Pages** , and **Dataverse** . +...working hours. **Hybrid Working and Technology Requirements** To work remote , individuals must meet all the established Remote… more
- ServiceNow, Inc. (Raleigh, NC)
- …and improving current instance configuration and setup to ensure proper design to support future of customer . + Identifying, debugging, and advising on system ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their… more
- Mirabito Energy Products (Binghamton, NY)
- …and quality targets. Operations & Quality Assurance + Quality Monitoring: Perform frequent remote quality assurance (QA) checks on agent calls, chats, and emails ... and guidance to agents. + Process Improvement: Identify trends and issues impacting agent performance or customer experience and collaborate with management to… more
- Quorum (Washington, DC)
- …production-grade AI agents that drive revenue across the entire B2B SaaS customer journey. You will architect and implement agentic systems that automate complex ... updates, and deal acceleration. This is a builder role. You will design multi- agent systems, orchestrate LLM APIs, implement retrieval pipelines, and ship tools that… more
- Coinbase (Sacramento, CA)
- …excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and ... which is responsible for defining and building the retail customer support experience. In this role, you...You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing)… more
- NTT DATA North America (Lincoln, NE)
- … agent downtime. Consistent availability is critical to business operations. 2. Remote employees must adhere to all technical support procedures and ... and a willingness to help. If you are passionate about delivering exceptional customer service and have the required qualifications, we encourage you to apply for… more
- ICF (Reston, VA)
- …ACD, agent softphones, call routing, recording, surveys, and reporting + Support agent desktop environments (softphones, browser-based tools, screen pops) + ... of users, management, and technical staff globally. **Responsibilities:** + Provides technical support to the organization's on-site and remote users for… more
- Access Dubuque (Dubuque, IA)
- …of Contact Centers** will lead the strategic and day-to-day operations of our **fully remote Home Agent Department** , overseeing a distributed team of ... e-Commerce companiesΓCois seeking a **Director of Contact Centers** to lead our customer experience strategy and operations. This pivotal leadership role comes at a… more
- GE Vernova (Boston, MA)
- …resource for the review of contracts for integrated projects, sales and operations support which may include software, hardware and remote /site services. + Drive ... and Sales with the core responsibility of review and negotiation of customer contract terms and conditions for opportunities within North America. Serves as… more
- ServiceNow, Inc. (Austin, TX)
- …our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their ... business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and … more