- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- VentureTech Solutions (Plantation, FL)
- …data into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role, ... This position is based in the corporate office located in Plantation, FL. Remote is not available. Call Center Operations & Dialer Administrator Key Responsibilities… more
- Mass Markets (FL)
- …and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS)… more
- Leidos (VA)
- …compliance with industry standards while delivering innovative solutions to enhance customer and agent experiences. Strong problem-solving skills, a proactive ... **Description** Join our innovative Medical Health Support Contract team, where you'll play a vital...where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As… more
- ServiceNow, Inc. (Addison, TX)
- …team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ... Workflow - Field Services Management is a technical expert as of a customer engagement team - consulting with customers and configuring the ServiceNow CRM and… more
- Hubbell Power Systems (St. Louis, MO)
- …presentations and demonstrations that promote Hubbell's capabilities + Ensures full sales support and customer knowledge for communication and software systems ... the Sales Director, Communications and Software is responsible for leading the customer engagement across multiple product lines within the assigned territory and… more
- ServiceNow, Inc. (Addison, TX)
- …Lead customer design and requirements workshops around Employee Center, Workspace, Virtual Agent and Mobile. + Work hand-in-hand with customer teams to shape ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve… more
- US Tech Solutions (Phoenix, AZ)
- …+ **Drive Improvement:** Develop and present data-backed recommendations for improvements in agent training, customer support processes, internal policies, ... & Recommend:** Analyze audit findings and performance trends to identify root causes of customer pain points, inefficiencies, and areas for agent development.… more
- Mass Markets (Killeen, TX)
- …and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ... with experience. While prior contact center experience isn't required, Experience in customer service, technical support , inside sales, or back-office support… more
- Capital One (Little Rock, AR)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... operations. The associate will engage in dealer resolutions, Dealer Navigator support , call/chat, product support and billing. **Responsibilities:** + Execute… more