- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL... needs through qualifying questions over the phone and remote diagnostics + Solves complex and simple customer ... troubleshooting and maintenance. This is the first level of technical customer support. The Tier I Engineer has a broad understanding of the hardware, software… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or… more
- Beth Israel Lahey Health (Charlestown, MA)
- …including hardware, software, network, and application issues. Act as an escalation point for Tier 1 and customer escalation issues. Offer mentorship and ... Desk Analyst acts as an escalation point for the Tier 1 Service Desk Analyst and interacts...2 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking skilled and customer -focused ** Tier 1 Information Specialists** to join our team supporting ... related to federal government programs and services. As a Tier 1 Information Specialist, you will be...new technologies and methodologies to improve service delivery and customer experience. + Collaborate with team members and supervisors… more
- Wolters Kluwer (Indianapolis, IN)
- …office:- Indianapolis IN or Hagerstown MD **OVERVIEW** You will enhance the customer experience by addressing technical issues and providing support. Your role will ... to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET...testing to identify bugs and potential fixes + Assume remote control over customers' computers when necessary to resolve… more
- Robert Half Technology (Jacksonville, FL)
- Description We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, ... to address unique or unfamiliar IT challenges. * Utilize remote tools and ticketing systems to manage and resolve...Strong communication skills with a focus on delivering excellent customer service. * Organizational skills to prioritize tasks and… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- Insight Global (New York, NY)
- …role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1 , a virtual Tier 2 Application Support team and now onsite Tier ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...intellectual property, fund formation, public markets, employment, life sciences (# 1 law firm for tech and life sciences IPOs),… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Leidos (Indianapolis, IN)
- …delivery and customer experience. + Provide feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution ... **Description** **Information Specialists Tier 2 (IN and Remote )** At...will do:** + Handle escalated and complex inquiries from Tier 1 Information Specialists and resolve issues… more