- Insight Global (Edina, MN)
- …Skills and Requirements Qualifications: * Experience working with ticketing systems. At least 1 year in a fully remote environment * Personable, connectable, and ... Job Description A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...and the procurement of hardware or software solutions. + Remote Support: Offer remote assistance to users,… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms ... system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... integrity, respect, responsibility, and professionalism. As a Journeyman Network Operations Engineer ( Tier 2), you will provide mid-level operational support for… more
- Koniag Government Services (Huntsville, AL)
- …Functions, Responsibilities & Duties may include, but are not limited to:** The Tier 1 Help Desk Analyst will be responsible for providing first-level ... Koniag Management Solutions (KMS) is seeking a dedicated and customer -focused Help Desk Analyst Tier I to...be able to obtain the CompTIA Security+ certification + 1 -2 years of experience in a help desk or… more
- T and T Consulting Services (San Antonio, TX)
- …tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues. + Resolve username and password issues, ... of approximately 20,000 incidents per year. **Primary Responsibilities:** + Provide superior customer service over phone, e-mail, fax, and/or remote assistance.… more
- M. C. Dean (Vienna, VA)
- …teams and follow through on resolution. 1 . **User Support and Documentation** + Provide Tier 1 and Tier 2 support to end users regarding system access, ... tracking, and system-related communications. Ideal candidates will be highly organized, customer -focused, and capable of working in a fast-paced environment. **Key… more
- The ODP Corporation (Boca Raton, FL)
- …strong relationships with clients - own the relationship post contract of Tier 1 (highest revenue/most potential) customers + Identifying upsell/cross sell ... **Overview** The VEYER Customer Success organization is an innovative new business...customers succeed. **Primary Responsibilities:** + Own primary relationship with Tier 1 customers post go live. Proactively… more
- Amcor (Monroe, NJ)
- …or local protected class. (https://careers-amcor.icims.com/jobs/37301/ customer -experience-specialist-- remote -position/job?mode=apply&apply=yes&in\_iframe= 1 ... | YouTube **Responsibilities** This position provides daily support for customer accounts to ensure the effective execution of ...Customer Experience Specialist I level + Manage top tier level accounts + Pro-actively engage customers to better… more
- Crash Champions (Westmont, IL)
- …team goals and obtain career advancement opportunities. **JOB PURPOSE:** The ATE Manager, Remote Services is a full-time leadership role reporting to the ATE VP, ... Support Operations. This position oversees the Remote Services Center, ensuring efficient delivery of ...include managing team performance, optimizing processes, and maintaining exceptional customer service standards. The role also serves as a… more