- Ivyhill Technologies LLC (College Park, MD)
- …manner, open a helpdesk ticket to record the inquiry details, provide a resolution for the inquiry, assign the solution code, and track the ticket through ... resolution . Additionally, the TIS will perform review and analysis...to senior staff or supervisor, and bring them to resolution . The TIS will serve as a call center… more
- Synergy ECP (Columbia, MD)
- …support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. ... I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status… more
- Antech Diagnostics (Fountain Valley, CA)
- …serves our clinics, PIMS providers and corporate partners by facilitating technical resolution for issues and challenges related to third-party systems such as ... mindset. **Essential Duties and Responsibilities** **Tier 2 Technical Escalation & Resolution ** + Serve as an advanced technician responsible for resolving complex,… more
- ManTech (Herndon, VA)
- …user interaction (Service Desk/Tier I) through proactive monitoring and operational resolution (EOC/Tier II). This leader will ensure Total Ticket Ownership (TTO) ... (SLAs) while driving the adoption of self-service (Tier 0) and automated resolution capabilities. **Responsibilities include but are not limited to:** + Manage and… more
- Marriott (Bethesda, MD)
- …with the Senior Director, Global Deployment Support to enable end-to-end visibility, resolution , and reporting of support issues during The Power of M deployments. ... Global Deployment Support operations with a focus on issue triage, resolution coordination, stakeholder updates, and real-time decision-making. The role includes… more
- Newtown Savings Bank (Newtown, CT)
- …This position is responsible for the daily activities of the Account Resolution Specialist(s). Ensure adherence to The Fair Debt Collection Practice Act. Assist ... the Account Resolution Specialist(s) with difficult or complex accounts and situations,...+ Provide guidance and support to help the Account Resolution Specialist(s) develop skills and overcome any challenges they… more
- Molina Healthcare (Bellevue, WA)
- …providers to address claim issues, and researching, investigating and ensuring appropriate resolution of claims. **Essential Job Duties** * Provides support for ... resolution of provider claims issues, including claims paid incorrectly;...and collaborates with respective operational areas/provider billing to facilitate resolution . * Collaborates with the member enrollment, provider information… more
- Commonwealth of Pennsylvania (PA)
- …receipts, and expenditures. Reports errors detected and recommends potential resolution .Levels of PerformanceSelect the Level of Performance that best describes ... for monitoring program budgets for errors and making recommendations for potential resolution . + B. I have experience developing program budgets. I monitored program… more
- Commonwealth of Pennsylvania (PA)
- …budgets, receipts, and expenditures. Reports errors detected and recommends potential resolution . Levels of Performance Select the Level of Performance that best ... for monitoring program budgets for errors and making recommendations for potential resolution . + B. I have experience developing program budgets. I monitored program… more
- Serco (Washington, DC)
- …provided by the SITs and MAITs. + Provide engineering assessment, research, and problem resolution for VIRGINIA class Electrical Systems. + Be a technical SME who is ... requirements + Review technical products, determine stakeholders, come through comment resolution on technical products, write letters to codify direction back to… more