- BJC HealthCare (St. Louis, MO)
- …standards for configuration design and deployment. + Drives investigation and resolution of issues relating to applications. Maintains application support processes, ... non-routine and high-impact incidents to responsible service owners and seeks resolution .Facilitates recovery, following resolution of incidents. Ensures that… more
- Aerotek (Edwardsville, IL)
- …is a customer-facing role that will support customer interactions, problem resolution , and maintaining general office operations, via telephone, email, and ... with a goal of ensuring customer satisfaction and timely resolution + Partner with the center through Cases to...and workers compensation inquiries to the proper teams for resolution + Provide outstanding front office customer service (telephone… more
- Cornerstone Caregiving (Waco, TX)
- …inquiries are routed efficiently to the right team member, tracked to resolution , and handled with professionalism and accuracy. The ideal candidate is highly ... + Monitor ticket progress, follow up on open items, and ensure timely resolution and communication back to requestors. + Identify recurring issues or inefficiencies… more
- Vestis Services (Santa Ana, CA)
- …with DMs to address any pending items/situations to ensure timely resolution . --Conduct performance evaluations for District Managers providing specific and detailed ... satisfaction --Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient… more
- DriveTime (Fort Worth, TX)
- …to problem solve and identify root cause of alleged claims to ensure satisfactory resolution withing SLAs + Work within our servicing and accounting platforms as the ... highest level of satisfaction by setting proper expectations during the resolution process + Communicate identified trends regarding invoicing concerns or complaints… more
- Highmark Health (Trenton, NJ)
- …Key business contact throughout numerous business units that may assist in the resolution of issues or problems. + Access, review, utilize, contribute content to and ... modeling, system testing activities, lead initial problem identification and resolution activities, maintains program/system documentation and prepares/maintains operations documentation… more
- Broadcom (Colorado Springs, CO)
- …the CAE will proactively drive customer design-in, product integration, issue resolution , and technical training. The DCSG Customer Engineering Support team is ... on product features and capabilities. + Track, communicate status, and drive resolution of Customer reported product defects. Ensure logged customer reported defects… more
- SpaceX (TX)
- …commute transportation questions and feedback; oversee customer service and issue resolution , root cause analysis, and corrective action plans + Oversee ... vendors + Train staff on customer service, anticipating guest needs and problem resolution + Create and maintain in person and online training materials BASIC… more
- North Wind Group (Birmingham, AL)
- …DUTIES AND RESPONSIBILITIES: + Provides phone and desk-side oversight for the timely resolution of technical issues. + Assist Tier 1 help desk in resolving issues ... + Escalates more complex issues to Tier 3 for resolution . + Issues are to be fully documented in...Evaluates and prioritizes solutions with users and communicates estimated resolution times. ADDITIONAL DUTIES AND RESPONSIBILITIES: + Ability to… more
- Alameda Health System (Oakland, CA)
- …requirements. 3. Actively participates in the installation, configuration, and problem resolution for the product. 4. Provides end-user support and training either ... enhancements. 7. Documents and prioritizes all problem reports and documents resolution in accordance with application and Service Desk triage policies, procedures,… more
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