- DriveTime (Fort Worth, TX)
- …to problem solve and identify root cause of alleged claims to ensure satisfactory resolution withing SLAs + Work within our servicing and accounting platforms as the ... highest level of satisfaction by setting proper expectations during the resolution process + Communicate identified trends regarding invoicing concerns or complaints… more
- Highmark Health (Trenton, NJ)
- …Key business contact throughout numerous business units that may assist in the resolution of issues or problems. + Access, review, utilize, contribute content to and ... modeling, system testing activities, lead initial problem identification and resolution activities, maintains program/system documentation and prepares/maintains operations documentation… more
- Broadcom (Colorado Springs, CO)
- …the CAE will proactively drive customer design-in, product integration, issue resolution , and technical training. The DCSG Customer Engineering Support team is ... on product features and capabilities. + Track, communicate status, and drive resolution of Customer reported product defects. Ensure logged customer reported defects… more
- SpaceX (TX)
- …commute transportation questions and feedback; oversee customer service and issue resolution , root cause analysis, and corrective action plans + Oversee ... vendors + Train staff on customer service, anticipating guest needs and problem resolution + Create and maintain in person and online training materials BASIC… more
- North Wind Group (Birmingham, AL)
- …DUTIES AND RESPONSIBILITIES: + Provides phone and desk-side oversight for the timely resolution of technical issues. + Assist Tier 1 help desk in resolving issues ... + Escalates more complex issues to Tier 3 for resolution . + Issues are to be fully documented in...Evaluates and prioritizes solutions with users and communicates estimated resolution times. ADDITIONAL DUTIES AND RESPONSIBILITIES: + Ability to… more
- Alameda Health System (Oakland, CA)
- …requirements. 3. Actively participates in the installation, configuration, and problem resolution for the product. 4. Provides end-user support and training either ... enhancements. 7. Documents and prioritizes all problem reports and documents resolution in accordance with application and Service Desk triage policies, procedures,… more
- MTA (New York, NY)
- …with and providing recommendations to senior management for critical issue resolution . This position coordinates project delivery activities with C&D and operating ... for improved performance. Identify project issues and risks and ensure timely resolution and mitigation. Recommend solutions to senior management for the … more
- Mission Support and Test Services (North Las Vegas, NV)
- …performance and to meet service delivery expectations. + Participate in the resolution of critical and complex design and implementation issues across projects. + ... + Collaborate with functional teams for system configuration, updates, and issue resolution . + Manage SRs (Service Requests) with Oracle Support and follow through… more
- Ford Motor Company (Marshall, MI)
- …for program information, driving effective communication and implementing timely issue resolution across cross-functional teams. This position is ideal for an ... possesses strong skills in managing cost, timing, and issue resolution to get to the source of problems. This...for identifying the root cause of issues and driving resolution . + Excellent organizational and communication skills, both written… more
- AIG (Atlanta, GA)
- …insureds and follow up to complete timely and accurate reserves and claim resolution . + Prompt contact and follow up to complete timely and accurate investigation, ... damage evaluation and claim resolution in accordance to regulatory and company standards. +...Must document facts and maintain evidence to support claim resolution . + Comply with all statutory and regulatory requirements… more