- B&H Photo (New York, NY)
- …of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role. Essential Responsibilities: ... customer issues or communications as appropriate. + Makes issue resolution decisions independently within prescribed guidelines. + Understands Customer Service… more
- EMCOR Group (Mclean, VA)
- …business users, IT and external consultants to ensure timely and accurate resolution of ERP issues, user training, and overall system effectiveness. **Essential ... to meet user needs. Coordinate with internal and external developers to provide resolution of issues and track through to completion including functional testing and… more
- Alfred University (Alfred, NY)
- …Overseas and coordinates intakes, investigations, responses to reports, and resolution processes, including supervision of investigators and selection and training ... to disseminate information, redesign processes, and support the University's resolution processes; collaborates and coordinates with compliance partners within the… more
- City of Las Cruces, NM (Las Cruces, NM)
- …investigates citizen complaints against contractors, and coordinates effective resolution of conflicts and disagreements; interprets, applies and explains ... effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and… more
- Amentum (Falls Church, VA)
- …+ Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment. + Anticipates ... customer regarding status of problem and estimated time of resolution . + Keeps COTR and Government Task Manager (GTM)...ability to identify problems and issues and to provide resolution . + Interpersonal skills necessary to work in a… more
- Pep Boys (Conyers, GA)
- …Service Center Manager is not present, ensuring smooth daily operations, issue resolution , and adherence to company policies. + Mentor, train, and onboard Customer ... situations. + Strong mentoring, coaching, and training skills. + Conflict resolution and problem-solving skills. + Ability to handle escalated customer issues… more
- Unilever (Independence, MO)
- …management and deep expertise areas for implementation of Quality standards, resolution of Quality issues across end-to-end SC Participates in defining relevant ... management approaches, contacting with experts (SEAC), providing guidance on action resolution , and the reporting and replication of lessons learned Influences… more
- Mass Markets (Killeen, TX)
- …professional manner + Resolve customer concerns with a focus on first-call resolution + Research internal systems to locate missing information and collaborate with ... work ethic + Strong problem-solving and follow-up skills + Conflict resolution and negotiation abilities + Customer-focused: empathetic, patient, and responsive +… more
- Mass Markets (IA)
- …friendly, professional manner + Resolve customer issues efficiently, aiming for first-call resolution + Use internal systems to research and retrieve information + ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Mass Markets (Savannah, GA)
- …Resolve product, process, and basic technical inquiries while aiming forfirst-contact resolution + Identify customer needs and offerrelevant product or service ... + Excellentwritten and verbal communication skills + Strongproblem-solving, conflict resolution , and troubleshootingabilities + Ability to type20+ WPMand navigate… more