- Assertive Professionals (Hanover, MD)
- …support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. ... the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages LINUX operating systems and installs/loads operating… more
- Manulife (KY)
- …from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and ... and contract inquiries to more complex transactions and problem resolution . This job description does not represent a comprehensive...maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike… more
- Manulife (MS)
- …from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and ... and contract inquiries to more complex transactions and problem resolution . This job description does not represent a comprehensive...maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike… more
- Logan Health (Kalispell, MT)
- …(SLAs). + Track, document, and manage issues from initial intake through resolution , ensuring a positive end-user experience. + Monitor system functionality, resolve ... issues. + Resolve Level 1 tickets independently and support Level 2 issue resolution efforts as workload and experience allow. + Take ownership of tasks and… more
- Trinity Health (Maywood, IL)
- …relations specific expertise to coach and counsel RHM management through the resolution of complex and high risk colleague and labor relations matters, including ... Labor Relations COE leadership. + Manages and facilitates the Problem Resolution Process/Grievance Process involving complex and sensitive colleague and labor… more
- Travelers Insurance Company (Irvine, CA)
- …coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution ) including maintaining full compliance with internal and external ... and expense. + Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others. + Applies the… more
- Travelers Insurance Company (San Diego, CA)
- …coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution ) including maintaining full compliance with internal and external ... and expense. + Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others. + Applies the… more
- CVS Health (Hartford, CT)
- …coordination efforts, ensuring timely and effective issue intake, prioritization, and resolution . You'll provide strategic leadership and direction to a team of ... process that enables efficient intake, triage, evaluation, analysis, and resolution of production defects. Individual should have experience building solutions… more
- General Dynamics Information Technology (Chantilly, VA)
- …IT Infrastructure and Operations **Skills:** Cloud Computing,Problem Resolution ,Standard Operating Procedure (SOP),Technical Issues,Technical Support **Experience:** ... specific SLAs or escalate to the appropriate service level queue for resolution .** **Review incidents and incident database to ensure efficient problem resolution… more
- Belay Technologies (Laurel, MD)
- …SA manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. ... Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. The SA provides support for the...system and hardware problems and remains involved in the resolution process. The SA configures and manages UNIX and… more