- City of New York (New York, NY)
- …on mailbox content to application teams for the purposes of problem resolution - Performing problem determination by researching GIS logs, GIS application server ... and data content - Assist the testing staff with resolution of issues and running shell scripts and JCL...Minimum 5 years experience providing production support and issue resolution as a business or technical analyst Additional Information… more
- CyrusOne (Sterling, VA)
- …all access points are monitored and controlled + Manage all security issues to resolution and conduct post mortems for future assurance + Create access levels for ... Handbook + Perform SOX Audits + Perform SOC 2 Audits Problem Resolution + Customer Issue Resolution Owner + Verification and analysis of alerts + Post mortems on… more
- FirstEnergy (Akron, OH)
- …violations to regulatory organizations and ensuring they are tracked for timely resolution and fully documented in auditable records. + Working with responsible FE ... + Exceptional teamwork and interpersonal skills to aid in the resolution of compliance issues. Demonstrated proficiency with Microsoft Office tools, including… more
- Vivint (UT)
- …improve self-service journeys with a focus on simplicity, accessibility, and resolution effectiveness. + Collaborate with UX, product, and operations teams to ... + Ensure information is accurate, relevant, and supports high first-contact resolution rates. + **Team & Stakeholder Leadership:** + Collaborate with internal… more
- Exotic Automation & Supply (MI)
- …+ Support accounts receivable efforts by facilitating customer communication and payment resolution when requested + Participate in resolution of overstock ... code of ethics + Documents customer concerns and participates in their timely resolution + Participates in joint sales calls with colleagues and suppliers to develop… more
- Reynolds & Reynolds (North Andover, MA)
- …usage, and\/or system and connectivity issues, escalating when necessary to ensure timely resolution . This role serves as a great stepping stone for associates who ... incident or request, customer contact information, and progress or resolution .-Provide helpful, friendly support explaining application functionality, assisting customers… more
- Veterans Affairs, Veterans Health Administration (Lexington, KY)
- …goal is to provide the needed information to Veterans with a first call resolution . Calls of an administrative nature will be resolved with as few call ... goal is to provide timely and appropriate telephone referral and or problem resolution . Major Duties include, but are not limited to: Works collaboratively with an… more
- MTA (New York, NY)
- …with and providing recommendations to senior management for critical issue resolution . This position coordinates project delivery activities with C&D and operating ... for Improved performance. Identify project issues and risks and ensure timely resolution and mitigation. This position's objective is to lead a project or… more
- Magellan Health Services (Boise, ID)
- …relationships with providers, provider education and training, and provider issue resolution . Duties also include provider site visits, in-person & virtual provider ... (by telephone, in-person, and email) with Providers for support, issue resolution , and collaboration. + Provide orientation, education, training, and support to… more
- Boardwalk Pipeline Partners (Houston, TX)
- …support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members + Record, track, and ... while researching alternatives to resolve issues reported by users + Perform post- resolution follow-ups to ensure problems have been adequately resolved + Meet… more