- ARSIEM (Annapolis Junction, MD)
- …Support IT systems, including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide ... Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide support for the escalation...system and hardware problems and remain involved in the resolution process. + Configure and manage UNIX and Windows… more
- Stanford University (Stanford, CA)
- …Investigator will conduct intake, assessment, and informal and formal complaint resolution processes of reports of discrimination, harassment, and retaliation on the ... gather relevant documentary and other evidence + Facilitate informal resolution processes including conflict coaching, facilitated conversations, shuttle diplomacy,… more
- Clark County, NV (Las Vegas, NV)
- …Customer Support Specialist I/II analyzes issues, provides guidance and problem resolution , escalates complex requests as needed, and documents activity using call ... (1) year of full-time experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers. All… more
- Charles Schwab (Southlake, TX)
- …business facing role, the candidate will be driving issue analysis and resolution , recommending solutions, and helping to promote the overall support strategy, ... as well as third party vendors and data providers for issue analysis and resolution . We believe in the importance of in-office collaboration and fully intend for the… more
- Houston Methodist (Houston, TX)
- …billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research and analysis to ... collaboratively with all necessary internal and external stakeholders to ensure resolution of escalated patient issues and concerns. **SERVICE ESSENTIAL FUNCTIONS**… more
- Corewell Health (Dearborn, MI)
- …guest information needs, including appropriate hospital resources to assist in problem resolution . + Maintain a clean and tidy first impression. Clean the lobbies, ... teams as needed. + Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to...Work with Service Excellence to support positive outcomes and resolution to customer needs. + Round throughout the hospital… more
- CACI International (Columbia, MD)
- …to network security boundaries including day-to-day operations, monitoring and problem resolution for all of the network devices, firewalls, VPNs, web proxies, ... load balancers, etc. - Provide Tier 1 (Basic help desk resolution ) and Tier 2 (in-depth technical support) problem identification, diagnosis, and resolution of… more
- Bank of America (Dallas, TX)
- …Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business ... & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. **LOB Job… more
- Planned Parenthood of Greater New York (Bronx, NY)
- …bargaining agreements, ensuring alignment with labor laws and industry standards. Dispute Resolution : o Facilitate the timely and fair resolution of conflicts ... investigations into employee complaints or grievances, ensuring a just and impartial resolution process. Policy Development: o Work collaboratively with HR and legal… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …drive service level attainment to departmental standards. + Strive for first-call resolution , balancing completeness of resolution and quality of service while ... basic competency in software application problem diagnosis, troubleshooting, and resolution + Collaborates: Partners and works collaboratively to meet shared… more
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