- RTX Corporation (Asheville, NC)
- …approaches to problem solving, the ability to develop timely action plans for resolution while executing and driving the tactical execution of the quality management ... of the Escape Management Process(s) for the assigned organization. + Manage Problem Resolution Team (PRTs) for escapes + Manage customer return process for site +… more
- Bristol Myers Squibb (Madison, NJ)
- …work collaboratively with other internal and external partners on PBM conflict/dispute resolution + Provide oversight for various aspects of external vendor contract ... negotiations, service level performance, system enhancements, system controls, and issue resolution + Ensure maintenance of appropriate departmental SOPs and work… more
- Marathon Petroleum Corporation (St. Paul Park, MN)
- …optimization using IT Service Management practices. Documents support requests, resolution , and troubleshooting steps. + Develops and implements reporting frameworks ... support; database maintenance; backups; antivirus & allow-listing administration. + Problem resolution in a manufacturing environment with off-hours support. + Works… more
- BMO Financial Group (Palatine, IL)
- …sales and service initiatives. + Monitors the service request and problem resolution processes for adherence to national standards. + Provides technical training and ... unresolved customer situations or escalates to the next higher manager for resolution . + Maintains current knowledge of personal banking and credit card industries,… more
- STG International (White Oak, MD)
- …issues as appropriate to the Manager. Follow outstanding issues to resolution in a timely manner. Required Skills Minimum Requirements/Knowledge/Skills: * Must ... communication skills. * Will appropriately escalate problems or resource issues for resolution . * Will maintain effective measures for communicating with staff. *… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …for IAM service shortfalls; develop corrective actions and support cross-functional issue resolution . + Serve as the escalation point for customer frustrations and ... + Experience conducting RCA, managing escalations, and supporting cross-functional issue resolution + Ability to develop and maintain IAM processes, documentation,… more
- Centene Corporation (Tallahassee, FL)
- …and solutions, and consultative account management and accountability for issue resolution . Drive optimal performance in contract incentive performance, quality, and ... Identify and deliver solutions to providers concerns and issues as needed for resolution to internal partners + Receive and effectively respond to external provider… more
- Southern Glazer's Wine and Spirits (Fort Worth, TX)
- …and supplier objectives as prioritized by management + Manage customer issue resolution , seek additional opportunities to support the customer's needs, and support ... and supplier objectives as prioritized by management + Manage customer issue resolution , seek additional opportunities to support the customer's needs, and support… more
- UMB Bank (Kansas City, MO)
- …in the account analysis system and any adjustments, exception pricing or error resolution required. This is a subset of the overall responsibilities which will ... for time critical or high-profile client issues to ensure satisfactory resolution . + Communicate timely and effectively with all clients (including high-profile… more
- Securitas Security Services USA, Inc. (Los Angeles, CA)
- …to an assigned account including client service and problem resolution , service enhancement and expansion, new business development, operational effectiveness, ... staff. 8. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues. 9. Performs… more