- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …and services within their business. May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support ... + Drive service level attainment to departmental standards. + Strive for first-call resolution , balancing completeness of resolution and quality of service while… more
- Robert Half Legal (San Francisco, CA)
- …on complex insurance coverage matters, including litigation and alternative dispute resolution , while collaborating in a supportive and fast-paced environment. The ... to insurers on coverage issues, litigation strategies, and alternative dispute resolution processes. * Prepare and review legal documents, including pleadings,… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …and measuring them against expected system behavior to provide customers with case resolution . You will act as a primary escalation point for internal production ... + Issue Handling: + Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams + Impact… more
- Microsoft Corporation (Redmond, WA)
- …engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on ... Execution - Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. Critical… more
- Sharp HealthCare (Chula Vista, CA)
- …and training instructions and according to established procedures; facilitates issue resolution .Reports, documents and resolves or facilitates resolution of ... verifies equipment/analyzers inspections are up-to-date. Follows through on problem resolution and validates equipment/analyzers performance post repair.Participates in analyzer… more
- OhioHealth (Columbus, OH)
- …Summary:** This role emphasizes customer-focused end user support and issue resolution , aiming for successful outcomes while minimizing the customers' effort. The ... Application Support, Clinical Informatics, Vendors) and tracks the case to resolution -restoring customer trust while driving root cause analysis and process… more
- HCA Healthcare (Kansas City, MO)
- …integrated support teams to address software functionality, content, and defect resolution updates. + Participates with peers in enterprise communities to develop ... to track and analyze metrics. + Conducts problem analysis, timely and accurate resolution , and root cause analysis for complex ambulatory EHR issues and requests. +… more
- Microsoft Corporation (Atlanta, GA)
- …engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on ... Execution - Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. *… more
- Citizens (Pittsburgh, PA)
- …Management (ITSM) team, you will be responsible for driving the timely resolution of major incidents that impact business operations, minimizing disruption, ensuring ... in building organizational resilience. Key Responsibilities + Incident Coordination & Resolution : Lead the end-to-end management and resolution of high-impact… more
- Travelers Insurance Company (Charlotte, NC)
- …on file quality (including timely contact and proper documentation and proactive resolution of outstanding issues). Achieve a positive end result by returning ... specialty resources (ie medical and legal) to proactively pursue claim resolution opportunities, (ie return to work, structured settlement, and discontinuation of… more