- NetApp (Wichita, KS)
- …subscription records to promote successful customer engagement and prompt resolution of requests. **Responsibilities** + **Relationship Management:** Own the ... customer issues, logging internal cases for prioritization, tracking and timely resolution . + **Daily Inquiries:** Handle a variety of inquiries, including… more
- UTMB Health (Angleton, TX)
- …patients or customers of their rights and assisting them with resolution to their issues. **Job Description:** To provide excellent patient/family experience ... quality of care, hospital policy and procedure, and extensive conflict resolution with challenging patients and families. **Job Functions:** + Investigate patient… more
- Unum Group (Chattanooga, TN)
- …compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and ... could include, but are not limited to, the below. Resolution will be reached independently. + Researching and resolving...partner with other business areas to reach specific case resolution and prevent future service issues. + This individual… more
- Travelers Insurance Company (Franklin, TN)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Sharp HealthCare (San Diego, CA)
- …and training instructions and according to established procedures; facilitates issue resolution .Reports, documents and resolves or facilitates resolution of ... verifies equipment inspections are up-to-date. Follows through on problem resolution and validates equipment/analyzers performance post repair.Participates in analyzer… more
- CBRE (Denver, CO)
- …(EBRs) to assess performance, value realization, and strategic alignment + Issue Resolution : Own and drive resolution of client concerns, technical issues, ... Post-implementation and ongoing satisfaction ratings (target: >4.5/5) + Support Ticket Resolution : Average time to resolve client issues and satisfaction with … more
- Mass Markets (Killeen, TX)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process...and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate… more
- Veterans Affairs, Veterans Health Administration (North Little Rock, AR)
- …staff on current administrative processes. Works collaboratively with CCC team in resolution or direction of calls via various available contact modalities including ... and updates demographics when contacted by patients. Provides information and resolution to Veterans' requests within scope. Uses administrative judgement to refer… more
- Kerry (Beloit, WI)
- …responsible for all internal and external (customer) order management engagement, resolution & communication. + Coordinating with the wider CC team, operating ... successful internal coordination of customer request management with timely resolution & responsiveness. + Anticipate, identifies and proactively resolve service… more
- Serco (Washington, DC)
- …the appropriate cognizant SME and program office representative to drive to resolution . + Clearly and concisely communicate the scope, status, and potential impact ... issues and resolutions. + Accelerate the approvals of technical issues and resolution + Work closely with engineering, production, quality assurance, program office… more