- Houston Methodist (Houston, TX)
- …billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research and analysis to ... collaboratively with all necessary internal and external stakeholders to ensure resolution of escalated patient issues and concerns. **SERVICE ESSENTIAL FUNCTIONS**… more
- Corewell Health (Dearborn, MI)
- …guest information needs, including appropriate hospital resources to assist in problem resolution . + Maintain a clean and tidy first impression. Clean the lobbies, ... teams as needed. + Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to...Work with Service Excellence to support positive outcomes and resolution to customer needs. + Round throughout the hospital… more
- CACI International (Columbia, MD)
- …to network security boundaries including day-to-day operations, monitoring and problem resolution for all of the network devices, firewalls, VPNs, web proxies, ... load balancers, etc. - Provide Tier 1 (Basic help desk resolution ) and Tier 2 (in-depth technical support) problem identification, diagnosis, and resolution of… more
- Bank of America (Dallas, TX)
- …Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business ... & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. **LOB Job… more
- Planned Parenthood of Greater New York (Bronx, NY)
- …bargaining agreements, ensuring alignment with labor laws and industry standards. Dispute Resolution : o Facilitate the timely and fair resolution of conflicts ... investigations into employee complaints or grievances, ensuring a just and impartial resolution process. Policy Development: o Work collaboratively with HR and legal… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …drive service level attainment to departmental standards. + Strive for first-call resolution , balancing completeness of resolution and quality of service while ... basic competency in software application problem diagnosis, troubleshooting, and resolution + Collaborates: Partners and works collaboratively to meet shared… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …and services within their business. May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support ... + Drive service level attainment to departmental standards. + Strive for first-call resolution , balancing completeness of resolution and quality of service while… more
- Robert Half Legal (San Francisco, CA)
- …on complex insurance coverage matters, including litigation and alternative dispute resolution , while collaborating in a supportive and fast-paced environment. The ... to insurers on coverage issues, litigation strategies, and alternative dispute resolution processes. * Prepare and review legal documents, including pleadings,… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …and measuring them against expected system behavior to provide customers with case resolution . You will act as a primary escalation point for internal production ... + Issue Handling: + Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams + Impact… more
- Microsoft Corporation (Redmond, WA)
- …engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on ... Execution - Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. Critical… more