- JPMorgan Chase (Columbus, OH)
- Lead US payroll tax, garnishments, complex pay resolution , and payroll data governance, driving compliance, accuracy, and operational e As Executive Director, US Tax ... Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a… more
- ZOLL Medical Corporation (Jacksonville, FL)
- …Major Incident calls and lead teams towards quick mitigation, work-around, or resolution + Provide clear, effective, and meaningful communication to all appropriate ... processes + Coordinate actions of others as necessary to assist with analysis and resolution actions for problems and known errors + End to end responsibility for… more
- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE The claims resolution representative II is responsible for working across the professional ... timely and routine action to resolve unpaid claims. The Claims Resolution Representative II reports to Accounts Receivable Management. **ESSENTIAL FUNCTIONS**… more
- TEKsystems (Dallas, TX)
- …actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, ... all decisions made, and actions taken, through to final resolution . * Apply diagnostic utilities to aid in troubleshooting....FAQ resources on the Internet/Intranet to aid in problem resolution . * Perform hands-on fixes at the desktop level:… more
- General Dynamics Information Technology (Aurora, CO)
- …alarms, degradation of services or systems + Perform anomaly, incident resolution , request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted ... diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support) + Reseat cards, reboot hardware,… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. +… more
- Raymond James Financial, Inc. (Memphis, TN)
- …operations, including task assignments, queue management, response monitoring, escalation resolution , and client satisfaction. Drives team performance by aligning ... + Oversees daily support operations, including ticket management, incident resolution , and service request fulfillment. + Monitors team performance against… more
- Arena Technical Resources, LLC (Macdill AFB, FL)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. *… more
- TD Bank (Farmingdale, NY)
- …issues on the Teller line, determining the most appropriate course of action for resolution , or escalates as required + Leads by example and coaches Teller team on ... are met + Supports and coaches frontline colleagues on effective customer complaint resolution + Assists with maintaining a professional and inviting space in all… more
- Intercontinental Exchange (ICE) (Provo, UT)
- …Senior Client Support Specialist may be deployed virtually to manage and drive resolution of escalated customer issues and is routinely called upon to assist support ... minimal assistance for 85% of all cases assigned + Strive for first-call resolution , balancing completeness of resolution and quality of service while… more
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