- Leidos (Laurel, MD)
- …support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc. Provides support ... the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and… more
- Percepta (Dearborn, MI)
- …met. o Drive calibration sessions, Team Leader and Market meetings. o Drive concern resolution in the team's customer handling process. o Drive a culture of customer ... o Responsible for on going implementation and maintenance of the concern resolution process to achieve and sustain customer satisfaction targets. o Identify… more
- Aston Carter (Tulsa, OK)
- Job Title: Procurement CoordinatorJob Description The Procurement Expediter & Invoice Resolution Specialist is responsible for ensuring timely delivery of materials ... and resolve invoice holds related to purchase orders, including PO resolution , matching assistance, ordered quantity, and received quantity holds. + Coordinate… more
- Serco (Washington, DC)
- …requirements + Review technical products, determine stakeholders, come through comment resolution on technical products, write letters to codify direction back to ... and investigate application of new technology or approaches + This position requires resolution of a wide variety of technical challenges in a fast paced… more
- General Dynamics Information Technology (Arlington, VA)
- …action to include updates with quality notes, customer communication, and resolution within established service level agreements. + Provide support and communication ... regarding status of incident troubleshooting and resolution . + Efficiently handle high volume ticket queue by...and completion time, and end user satisfaction. + The resolution shall be in sufficient detail to allow another… more
- CRC Insurance Services, Inc. (AL)
- …Management and the COR team. + Manage the triage, prioritization, and resolution of all requests, ensuring timely and effective support to production teams. ... for both Binding and Brokerage divisions. + Assist with troubleshooting, and resolution of automation or system issues, partnering with internal departments to… more
- University of Michigan (Ann Arbor, MI)
- …to determine developmentally appropriate, comprehensive, and effective interventions and resolution options; assist with navigation of the university structure, ... Civil Rights and Title IX, including timely outreach throughout case investigation and resolution stages + Collaborate with the Equity Civil Rights and Title IX… more
- Fallon Health (Milford, MA)
- …support department and incoming/outgoing calls with the goal of first call resolution with each interaction + Conducting telephonic and may conduct face-to-face ... and incoming/outgoing calls with the goal of first call resolution with each interaction + Performs tasks and actions...care plan, and if not, takes action for successful resolution + Facilitates member access to Program benefits, providing… more
- Cognizant (Dearborn, MI)
- …Coordinate Feature Validation Plan execution and support Lead triaging and issues resolution during the entire feature development cycle. Assess test results to ... Prioritization Number), document (ie JIRA defect ticket) and develop/lead resolution plan for test results defects in alignment with...Lead Voice of the Customer / AIM feature issues resolution in alignment with New Model Launch timing guidelines.… more
- J&J Family of Companies (Raritan, NJ)
- …templates and digital dashboards for reporting, communication, decision-making and issue resolution , ensuring clear and timely communication at all levels, from ... meetings, to share updates on overall projects/program status, issue resolution , risks and mitigations, and to ask for leadership...to anticipate and identify constraints and risks, drive issue resolution and development of "what needs to be true"… more