- MongoDB (Salt Lake City, UT)
- …well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is ... + Manage a portfolio of high-impact, long-running escalations, driving them to resolution + Map customer stakeholders, set and reset expectations, and maintain… more
- Administrative Office of the US Courts (Washington, DC)
- …in discretionary appropriations, periodic supplemental appropriation requests, and continuing resolution anomalies. The incumbent reports to the Associate Director ... the Judiciary's annual budget requests, supplemental requests, and continuing resolution anomalies; briefing appropriations staff on Judiciary funding issues; and… more
- The County of Los Angeles (Los Angeles, CA)
- …labor laws, real estate matters, small claims court procedures, dispute resolution , housing and tenant protection, immigration, cannabis regulations, and other ... and accuracy of the allegations. Assists in the investigation and resolution of complaintsinvolving disputes between consumers, tenants, landlords, businesses and… more
- Robert Half Legal (Woodbury, MN)
- …product liability claims for EcoWater North America, ensuring efficient handling and resolution of cases while minimizing legal risks. As part of a long-term ... the entire lifecycle of product liability claims, from initial intake to resolution . * Conduct thorough investigations by gathering and analyzing evidence, including… more
- OhioHealth (Columbus, OH)
- …while communicating and updating the impacted team until an acceptable resolution is obtained. Resolves customer complaints, concerns, or service failures. MINIMUM ... maintenance, and organization of cost-effective and efficient inventory systems. 20% Problem resolution and maintenance: Work to resolve supply chain issues such as… more
- Sunrun (CA)
- …and project status, timelines, and next steps. + Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex ... system and battery performance. + Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. + Discuss customer feedback and solicit… more
- BAE Systems (Herndon, VA)
- …Systems Admin SME to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, as well as technical assistance to computer system ... Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team + Answer questions...of IT systems, including day-to-day operations, monitoring, and problem resolution + Travel to non-warzone areas up to 10%… more
- AIG (Atlanta, GA)
- …customer service and commitment to bring assigned cases to a timely, proper resolution . This requires accurate and thorough documentation, as well as, resolution ... up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards. * Conducts a thorough… more
- CACI International (Hanover, MD)
- …environment. The overall objective of the work is to perform first contact resolution of Help Desk calls/tickets that relate to software issues. Primary focus is ... received to include timely, accurate and detailed communication until resolution . Secondary focus is on assisting customers by utilizing...to triage and remedy issues on a first call resolution . Candidates will be required to work an 8-hour… more
- Insight Global (Fort Myers, FL)
- …role will contribute to service desk support remotely, assisting with ticket resolution and technical escalations. The Field Technician will also collaborate with ... software, and network issues, and escalating when necessary to ensure timely resolution and user productivity. * Coordinate with other technical teams or vendors… more
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